expert1 发表于 2015-12-30 10:55

转发：某公司招IT助理经理，需要英语

Title: Service Desk Assistant Manager

Company: A global leading trade association of the world’s airlines

BU: IT

Reports: IT Manager



Responsibilities:

·      Resolve complex problems and implement solutions;

·      Focus on maintaining executive PCs, printers, blackberry, cell phones, with a professional attitude and service;

·      Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications;

·      Ensure meticulous call logging of all incoming calls (Service Desk mailbox, Service Desk counter and Service Desk hotline) and perform regular quality control checks on call logging;

·      Ensure regular customer communication and service delivery; this includes first level software and hardware support through online guidance and second level support for problems demanding on-site troubleshooting and solution delivery;

·      Escalate problems to other ITS sections according to procedures;

·      Co-ordinate user administration: office moves, position changes and new staff;

·      Monitor user profiles, Email accounts, provide access to the specific applications, advise customers of interruptions to local and global services;

·      Provide support during external events;

·      Share expert knowledge.

Ideal Candidate:

·      Degree in IT related discipline, equivalent experience (MCSC, CCNA, etc.);

·      Requires a high level working knowledge of multiple complex software packages, hardware, and network;

·      Experience with user administration in Active Directories;

·      Advanced knowledge of Microsoft Windows operating systems and Office application suite and Outlook; Office 2010 will be a plus;

·      Knowledge of basic hardware components and laptops;

·      Minimum 3-4 years of relevant experience in IT customer support services desirable;

·      Strong customer focus and interpersonal skills in a global environment;

·      Ability to work as part of a team and autonomously;

·      Ability to remain calm, courteous and efficient in emergency situations;

·      Excellent oral and written communication skills in English; knowledge in an additional language is an asset.

E kathywang@michaelpage.com.cn
D +86 10 5969 0547
F +86 10 5969 0669
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