标题: 红帽软件（北京）有限公司招聘 Technical Support Engineer（汉语） [打印本页] 作者: nagaregawa 时间: 2014-11-10 14:40 标题: 红帽软件（北京）有限公司招聘 Technical Support Engineer（汉语） 有兴趣的朋友可以将中英文的建立发给我（zzhou@redhat.com）
Company description
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We’re a billion dollar S&P 500 company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting, and implementation services.
Job summary
The Red Hat Global Support Services team is seeking a highly skilled Technical Support Engineer to provide dedicated phone and online support for our clients. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions. The customers you'll interact with are often other engineers, so developing your technical skills is imperative. One of your first tasks in this position will be to become a Red Hat Certified Engineer (RHCE) and get up to speed with our storage and cloud products. This position is a great opportunity to make an impact on an award-winning support team.
Primary job responsibilities
Provide technical support to customers by taking incoming calls and responding to web-based inquiries
Investigate, troubleshoot, and develop solutions for customer issues
Exceed customer expectations by providing outstanding service
Develop relationships with in-house engineers and developers to reach creative solutions and improve customer satisfaction
Contribute to the global Red Hat knowledge management system by sharing diagnostic steps and problem resolutions with the team
Serve as mentor to help junior team members prioritize workloads
Be on-call and perform night or weekend shifts on a rotational schedule
Required skills
3+ years of system administration or technical support experience working on Linux or UNIX, with excellent troubleshooting skills
Advanced English communication, both written and verbal
Proficiency with Linux and UNIX systems
Red Hat Certified Engineer (RHCE) or a comparable combination of experience and qualifications
Demonstrated understanding of operating system internals, installation, configuration, scripting (Bash or Perl), networking, security and firewalls, web server, and kernels
Understanding of programming languages like C, Python, Java, etc., as well as system programming experience
Experience with enterprise storage solutions like SAN, NAS, clustering, or virtualization
Ability to communicate clearly and concisely to all clients with various levels of technical experience
Bachelor's degree or equivalent in computer science or another technical field
Communication skills in Korean, Japanese, or Cantonese, both written and verbal, are a plus
Red Hat Certified Architect (RHCA) is a plus
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, national origin, disability, age, military status or veteran status, genetic information, or any other status protected by applicable law.