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Senior PFE Engineer
(SQL Server)
We are actively recruiting for a number of specialist engineers to provide onsite service to our premier customers in China by driving productive use and adoption of Microsoft Technologies enabling our largest and most important customers to make the most out of their technology to move their business forward.
Team/ Department Mission
As part of Microsoft Services, the Premier Field Engineering (PFE) Services organization delivers Rapid Onsite Support Services and specialised preventative services such as Health Checks and Workshops to Microsoft Enterprise customers. The PFE engineers help Premier customers to ensure efficient usage of their IT infrastructure. Services delivered by highly skilled engineers with deep technical expertise and have gone though comprehensive accreditation process.
Key Accountabilities
- Deliver onsite Services to one of the biggest customer of Microsoft, base in Beijing
- Work with support team in US and local team to maintain one mission critical system. Proactively provide recommendations to help improve the overall health of the customer’s system and prevent future critical situations.
- In critical time, work with product team in US and coordinate the internal technical resource to solve the customer problem
- Drive high customer satisfaction in all engagements.
- Maintain deep knowledge of latest products and configurations of Enterprise Customers by continuously increasing technical knowledge.
- Collaborate with Microsoft Product Support Services to resolve customer issues in a timely manners through onsite assistance
Knowledge, Skills and Experience
- Possesses deep technical expertise in SQL Server in supporting, design and deployment including and not limited to Database Performance Tuning, database applications and development skills, etc.
- Strong problem solving and troubleshooting skills at a Systems Engineer level. Candidates must have 5 years’ experience in technical support within large network environments; have strong customer service and the ability to work in a team environment.
- Excellent written, oral and presentation skills both in English and Chinese.
- Face-to-face customer engagement skills.
- Awareness of corporate environments and their business requirements.
Secondary expertise in one or more of the following products
- Windows and Exchange Server; Clustering, IIS, ISA, Security; Messaging applications and development skills.
- Knowledge of debugging tools and development skills an advantage: Advanced
We are actively looking for candidates to represent Microsoft on client sites. Candidates must have excellent client facing skills with strong personal attributes. Customers are China wide, so travel is an essential part of this role.
有意者email 简历 或者加MSN到：dtzxclh@hotmail.com |
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发表于 2011-01-30 10:42
