外贸英语4

zhangyong415

英语中的“钱”
“钱”初学英语的人，常用expense来表示一切“费用”。其实expense主要是“花费”、“开支”之意，如current expenses“日常开支”，selling expenses“销售费用”，travelling expenses“旅费”等等。在现实生活中，各种“费用”有各种不同的表达法:
一、admission (n.)指入场费。 如：admission by ticket only凭票入场
二、charge (n.)“原价、要价”常用复数，主要用于一次性劳务所收取的费用，如服务费、行李超重费、旅馆费等等。如：What are the charges in the hotel? 这家旅馆收费多少？
三、cost (n.)本义为“成本”“原价”常常用来表示对已取得的货物或劳务所支付的费用。
如：The cost of seeing a movie is seven dollars.看一场电影要花七美元。
四、fare (n.)指旅客乘公共汽车、出租车、火车、轮船、飞机等所支付的费用。
如：All fares, please. (公共汽车售票员用语)请买票。
五、fee (n.)医生、律师或其它专门职业的佣金及会费、手续费、停车费等。 如：My lawyer's hourly fee is 130 dollars. 我的律师的佣金是每小时130美元。
六、freight (n.)运费，指海运、空运、陆运的费用。 如：Who will pay the freight on this order? 谁支付这批定货的运费？
七、postage (n.)指邮费。 如：How much postage do I need to send this package?寄这个包裹须付多少钱？
八、rent (n. )土地、建筑物、房舍、机器等定期的租费。 如：The student owed three months’rent for my house.那学生欠我三个月的房租。
九、tip (n.)小费。 如：I gave my barber a fat tip. 我给理发师优厚的小费。
十、toll (n.)道路、桥梁、港口、市场的捐税、通行费及电话费等。
如：This month I had to pay 200 yuan toll call.这个月我要缴200元的电话费。          十一、tuition (n.)学费。 如：John took out a loan to pay his tuition.
约翰贷款交付学费。
36计英文说法
三十六计(Thirty-Six Stratagems)
1.瞒天过海crossing the sea under camouflage
2.围魏救赵relieving the state of Zhao by besieging the state of Wei
3.借刀杀人killing someone with a borrowed knife
4.以逸待劳waiting at one’s ease for the exhausted enemy
5.趁火打劫plundering a burning house
6.声东击西making a feint to the east and attacking in the west
7.无中生有creating something out of nothing
8.暗渡陈仓advancing secretly by an unknown path
9.隔岸观火watching a fire from the other side of the river
10.笑里藏刀covering the dagger with a smile
11.李代桃僵palming off substitute for the real thing
12.顺手牵羊picking up something in passing
13.打草惊蛇beating the grass to frighten the snake
14.借尸还魂resurrecting a dead soul by borrowing a corpse
15.调虎离山luring the tiger out of his den
16.欲擒故纵letting the enemy off in order to catch him
17.抛砖引玉giving the enemy something to induce him to lose more valuable things
18.擒贼擒王capturing the ringleader first in order to capture all the followers
19.釜底抽薪extracting the firewood from under the cauldron
20.混水摸鱼muddling the water to catch the fish; fishing in troubled waters
21.金蝉脱壳slipping away by casting off a cloak; getting away like the cicada sloughing its skin
22.关门捉贼catching the thief by closing / blocking his escape route
23.远交近攻befriending the distant enemy while attacking a nearby enemy
24.假途伐虢attacking the enemy by passing through a common neighbor
25.偷梁换柱stealing the beams and pillars and replacing them with rotten timbers
26.指桑骂槐reviling/ abusing the locust tree while pointing to the mulberry
27.假痴不癫feigning madness without becoming insane
28.上屋抽梯removing the ladder after the enemy has climbed up the roof
29.树上开花putting artificial flowers on trees
30.反客为主turning from the guest into the host
31.美人计using seductive women to corrupt the enemy
32.空城计presenting a bold front to conceal unpreparedness
33.反间计sowing discord among the enemy
34.苦肉计deceiving the enemy by torturing one’s own man
35.连环计coordinating one stratagem with another
36.走为上decamping being the best; running away as the best choice
日常用语集锦（一）
I have to go now. 我必须走了。 May I come in? 我能进来吗？Has everybody got a sheet? 每个人都拿到材料了吗？ Any different opinion? 有不同意见吗？ Are you with me? 你们跟上我讲的了吗？Have I made myself clear? 我讲明白了吗？ That's all for today. 今天就讲到这里。Just call me Tom. 就叫我汤姆吧。 What day is it today? 今天星期几？It's Monday today. 今天是星期一。 What's the date today? 今天是几号 Any tickets left? 有剩票吗？. What time is it now? 现在几点？ Do you know the exact date? 你知道确切日期吗？Please check the date. 请核实一下日期。How long will the sale last? 折价销售多久？ Do you have an appointment? 你有预约吗？Would you wait here for a minute? 您能在这里等一下吗？You've changed little. 你一点也没变。. He speaks English fluently. 他讲英语很流利。 Your English is very good. 你的英语很好。 You speak English pretty well. 你的英语讲的很好。He has a strong accent. 他口音很重。. I have some difficulty in expressing myself. 我表达起来有点困难。 How can I improve my spoken English? 我该怎样才能提高口语水平？ He looks much younger than he is. 他看起来比他实际上年轻得多。 It's been a whole year since I last saw you. 我整整一年没见你了。Yes, but you look as pretty now, as you did then. 但你看起来还是那么漂亮。. Oh, thank you. How have you been these days? 欧，谢谢。这段时间你好吗？。Oh, I'm sorry to hear that. 听到这消息我很遗憾。。 See you later. Keep in touch. 我也是，再见。记得联系哦。 We have known each other for 6 years. 我们认识有六年. It has been a long time since last came here. 自从我上次来这里已经有很长时间了。 The late arrival of the ship had messed up all our plans.船到晚了，把我们的计划全打乱了 Can you guess what I was doing this morning? 你能猜到今天上午我在做什么吗. May I ask you a question? 我能问你个问题吗？. Please give me a hand. 请帮我个忙。 Could you do me a favor? 能请你帮个忙吗？. Certainly. 当然了。 Witch pleasure. 很高兴。I'm glad to, but I'm afraid I don't have the time. 我很乐意，但我恐怕没时间。 Not at all. 当然可以。（当然不介意）It's just around the corner. 转弯就是 You can take the bus and get off at the second stop.你可以坐公共汽车第二站下。. Go straight ahead and turn left at the second crossing.一直往前走，在第二个十字路口往左拐。 Excuse me. Can you tell me how to get to Mr. Hu's restaurant?对不起，你能告诉我怎么去胡先生的餐馆吗？Go on for about 100 meters. It's on your left side. You can't miss it.往前走约100米，在你左手边，你不会错过的。. Go along the corridor and it's on your right side. 沿着走廊走，在你右手边。 Thank you for directions. 感谢你为我指路。 I'm single. 我现在单身。People are always changing, aren't they? 人总是在变，不是吗？ They're going to discuss it at the meeting next Friday.他们将在下周五的会上讨论这个问题。
日常用语集锦（二）
Have you heard the weather forecast? 你听天气预报了吗？ No, what does it say? 没有，它说什么了？ We'll have fine weather for the next few days? 以后几天天气晴朗。. But it's still raining today! 可今天还在下雨。. How are you feeling today? 你今天感觉怎么样？ I don't feel very well. 我觉得不太舒服 Do you fell better now? 你现在觉得好点了吗 Much better. 好多了。 I'm sick. 我病了. He's got a bad headache. 他头痛的厉害。My fever is gone. 我的烧已经退了。 What's the matter with you? 你怎么啦？ I hope you'll be well soon. 祝你早日恢复健康。 I get up at 8 every morning. 每天早上我8点起床。. I then take a bath in the bathroom. 然后我去洗澡间洗个澡。 I shave, brush my teeth, and comb my hair. 我洗脸，刷牙，梳头。 I put on a bit of makeup. 我化一点妆。. I cooked breakfast for the family. 我为一家人做早餐。. I buy some food on my way home. 我回家路上买些吃的。. We go to bed at 10:30. 我们十点半睡觉. That's excellent. 那太棒了。 Do you have any idea? 你怎么想？么想吗？. Please give me your advice. 请给我提些建议。I want to hear your opinion. 我想听听你们想法。 It's up to you. 由你决定。You have the final say. 你说了算。 I've changed my mind. 我改注意了。 It's still undecided. 还没决定。Don't hesitate any more. 别在犹豫了。. Give me a definite answer, please. 请给个明确的答复。It's really hard to make a decision. 挺难做决定的。Here's your change. 这是找你的钱。 May I try it on? 我能试试吗. What's your size? 你穿多大号？ It's too expensive for me. 对于我来说太贵了。. Can you came down a bit? 可以再便宜点吗？. I'll take it. 我买了。Are you ready to order? 你要点菜了吗？ Anything to drink? 喝点什么？. With pleasure. 很荣幸。. Sorry, I'm engaged. 对不起，我有约在先了。 You're a good dancer. 你舞跳的真好。 What's your trouble? 你有什么不舒服？How long have you had it? 你得这病多久了？ Just a moment. 等一会儿。Hold on. 等一会儿。 He's not in. May I take a message for him? 他不在，我能替他捎个口信吗？We keep in touch with each other by Email since he left China.他离开中国以后，我们用Email保持联系。 You've got an express mail. 你有特快专递。. I am on top of the world. 我高兴到了极点。. We enjoyed ourselves very much. 我们玩的很开心。. I am bored to death. 我无聊死了。This house is for rent. 此房出租。. It's really a bargain. 租金很便宜。 That house is for sale. It has central heating. 此房出售，房子里有供暖设备。How much is the rent for a month? 每月租金多少？ I feel at home living here. The landlady is very kind to me.我觉得住在这里象在家里一样。房东太太对我很好。
日常用语集锦（三）  I cannot agree with you on this point. 在这一点上，我不能同意你的意见。. You've got the point. 你抓住了问题的实质。. That's the point. 这正是问题的关键。 Please sum up what you said just now. 请把你刚才说的总结一下。. Has anybody else anything to say on this? 关于这点，谁还有什么别的要说吗？. Is there any evidence to support what you have said? 有什么证据可以支持你的说法吗？ Well, it depends. 这得视情况而定。I don't think it's necessary for us to discuss this question anyfurther.我想我们没有必要进一步讨论这个问题。 There are always two sides to everything. 每件是都有两面性。 Finally, we came to an agreement. 最后我们达成了一致。. I'm thinking of quitting the job. 我在考虑辞职。She has good taste in clothes. 她对服装很有鉴赏力。. What do you like to do in your spare time? 空闲时你喜欢干什么？. That's just what I was looking for. 那正是我所期待的。. It might be, I suppose. 我想可能是这样。That's rather disappointing. 真是让人失望。 It's only a suggestion, you don't have to take it.这只是一个建议，你可以不听。Thanks for your advice but I have to consider it myself.谢谢你的建议，但我得自己想想。. What about your opinion? 你怎么想？I generally agree with you. 我大体上同意你的看法。 I hope I'm not bothering you. 我希望我没有打扰你。 I hope that will not cause you too much trouble. 我希望那不会给你添太多麻烦 I really appreciate your help. 我非常感谢你的帮助。 I don't want to put you to any trouble. 我不想麻烦你。 Excuse me, would you give me a hand? 对不起，你能帮我个忙吗？ I'd be glad to help. 我乐意帮忙。I have to drop by the bank to get some money. 我得到银行去取一下钱。 I put myself entirely in your hands. 我按你说的办。I would never have thought of it if you hadn't mentioned it.如果不是你提起的话，我肯定想不到。What kind of climate do you have in this country? 这个国家的气候如何？Do you get much rain in summer? 这里夏天雨水多吗？. Every one must receive 9 years of compulsory education.每人必须接受九年的义务教育。 Children enter primary school at the age of 7. 孩子们7岁进小学。There is fierce competition in the college Entrance Examination. 高考竞争激烈。 Do you have any plan for your career? 你对未来有什么计划吗？He's a very efficient young man though a little proud.他是个很有能力的人，但是有点骄傲。He made a successful career in business. 他的商务生涯十分成功。Do you have any hobbies? 你有什么爱好吗？ What are you interested in? 你对什么比较感兴趣？ What are your interests? 你的爱好是什么？ What do you do in your spare time? 空闲时间你干什么？ What position do you play? 你踢什么位置？. The hardest thing to learn is to be a good loser. 最难学的一点是做一个输的起的人。What kind of newspapers do you read? 你读什么样的报纸？Great efforts ensure the success of our work.巨大的努力确保了我们工作的成功。
外贸英语——还盘
Our offers are for 3 days. 我们的报盘三天有效。 We have extended the offer as per as your request. 我们已按你方要求将报盘延期。 The offer holds good until 5 o'clock p.m. 23nd of June, 1997, Beijing time. 报价有效期到1997年6月22日下午5点，北京时间。 All prices in the price lists are subject to our confirmation. 报价单中所有价格以我方确认为准。 This offer is subject to your reply reaching here before the end of this month. 该报盘以你方本月底前到达我地为有效。This offer is subject to the goods being unsold. 该报盘以商品未售出为准。
Words and Phrases
subject to 以...为条件，以...为准
offer subject to our written acceptance 以我方书面接受为准的报盘
offer subject to sample approval 以样品确定后生效为准的报盘
offer subject to our final confirmation 以我方最后确认为准的报盘
offer subject to export/import license 以获得出口（进口）许可证为准的报价
offer subject to prior sale 以提前售出为准的报盘
offer subject to goods being unsold 以商品未售出为准的报盘
offer subject to your reply reaching here 以你方答复到达我地为准的报盘
offer subject to first available steamer 以装第一艘轮船为准的报盘
）I'm afraid the offer is unacceptable. 恐怕你方的报价不能接受。 The offer is not workable. 报盘不可行。 The offer is given without engagement. 报盘没有约束力。 It is difficult to quote without full details. 未说明详尽细节难以报价。 Buyers do not welcome offers made at wide intervals. 买主不欢迎报盘间隔太久。 We cannot make any headwaywith your offer. 你们的报盘未得任何进展。 Please renew your offer for two days further. 请将报盘延期两天。 Please renew your offer on the same terms and conditions. 请按同样条件恢复报盘。 We regret we have to decline your offer. 很抱歉，我们不得不拒绝你方报盘。 The offer is withdrawn. 该报盘已经撤回。 We prefer to withhold offers for a time. 我们宁愿暂停报盘。 Buyers are worried at the lack of offer. 买主因无报盘而苦恼。
Words and Phrases    to extend an offer 延长报盘 to renew an offer 或 to reinstate an offer 恢复报盘 to withdraw an offer 撤回报盘 to decline an offer 或 to turn down an offer 谢绝报盘 unacceptable 不可接受的 workable 可行的 at wide intervals 间隔时间太长 make headway 有进展 be worried at sth. 对..苦恼      报盘和还盘 Offer & Let's have you counter-offer. 请还个价。 Do you want to make a counter-offer? 您是否还个价？ I appreciate your counter-offer but find it too low. 谢谢您的还价，可我觉得太低了。 Now we look forward to replying to our offer in the form of counter-offer. 现在我们希望你们能以还盘的形式对我方报盘予以答复。 Your price is too high to interest buyers in counter-offer. 你的价格太高，买方没有兴趣还盘。 Your counter-offer is much more modest than mine. 你们的还盘比我的要保守得多。 We make a counter-offer to you of $150 per metric ton F.O.B. London. 我们还价为每公吨伦敦离岸价150美圆。 I'll respond to your counter-offer by reducing our price by three dollars. 我同意你们的还价，减价3元。
Words and Phrases    counter-offer 还盘，还价 offeror 发价（盘）人 offerer 发价人，报盘人 offeree 被发价人 offering 出售物 offer letter 报价书 offer sheet 出售货物单 offer list/book 报价单 offer price 售价 offering date 报价有效期限 offering period 报价日 concentration of offers 集中报盘 combined offer 联盘，搭配报盘 lump offer 综合报盘（针对两种以上商品） bid n. 递价；出价；递盘（由买方发出）v. 递盘 to make a bid 递价 to get a bid 得到递价 to be outbidding 高于...的价
外贸英语——销售
销售 Sale
（一） Your T shirts can find a ready market in the eastern part of our country. 贵国的T恤在我国东部市场很畅销。 We all understand that Chinese shippers are very popular in your market on account of their superior quality and competitive price. 我们都知道中国拖鞋因价廉物美而畅销于你方市场。 This product has been a best seller for nearly one year. 该货成为畅销货已经将近1年了。 There is a good market for these articles. 这些商品畅销。 There is a poor market for these articles. 这些商品滞销。 There is no market for these articles. 这些商品无销路。 Your bicycles find a ready market here. 你们的自行车在此地销路很好。 They talked over at great length the matter of how to increase the sale of your products. 他们详细地讨论了怎样增加你方产品的销售。 Please furnish us with more information from time to time so that we may find outlets for our stationery. 由于对此货物的需求将不断增加，请提前补充货源。 They are doing their utmost to open up an outlet. 他们正在尽最大努力以打开销路。 Our demand for this product is steadily on the increase. 我们对该产品的需求正在稳步地增长。 We are sure that you can sell more this year according to the marketing conditions at your end. 根据你地的市场情况，我们确信今年你们有望销得更好。 Packing has a close bearing on sales. 包装对产品的销路有很大关系。 We are trying to find a market for this article. 我们正在努力为此项商品找销路。 We regret we cannot find any market for this article. 我们很抱歉不能为此项商品找到销路。 According to our experience, these handicrafts can find a ready market in Japan. 根据我们的经验，这些手工艺品在日本销路很好。 We can discuss further details when you have a thorough knowledge of the marketing possibilities of our products. 等你们全面了解我们产品销售可能性之后，我们再进一步细谈。 According to your estimate, what is the maximum annual turnover you could fulfill? 据你估计，你能完成的最大年销售量是多少呢？ The market situation is not known to us. 我们还不了解市场情况。 Your market still has great potential.
你们的市场仍有很大潜力。 There are only a few unsold pieces. 只有几件商品未售出。
Words and Phrases    salable 畅销的 popular 有销路的 find a market 销售 selling line 销路 trial sale, test sale, test market 试销 salable goods 畅销货 popular goods 快货 the best selling line (the best seller) 热门货 to find (have) a ready market 有销路，畅销 to have a strong footing in a market 很有销路 good market 畅销 poor(no) market 滞销 goods that sell well 畅销货 sell like wild fire 畅销，销得很快 Promoting the sale of your suits has proved successful. 推销你们的西装还很顺利。 There appear to be no difficulty in marketing these products. 在市场上推销这些产品似乎没有什么困难。 We learn that you have years of experience in pushing the sale of porcelain products. 我们得知你们在推销瓷器方面很有经验。 Meanwhile, we should like to know your plan to push the sale of our products. 同时，我们很想了解你方推销我们产品的计划。 you are experienced in promoting the sale of our craft paper. 你方在推销我们的牛皮纸方面很有经验。 I can assure you we've spared no effort and spent quite a sum of money in pushing the sales of your products. 我可以向你保证在推销你方产品时，我们从没放松努力，并且动用了大量的资金。We've spared no effort in promoting the sale of your products. 我们为推销你们的产品是竭尽全力的。 Our salesmen have worked hard to push the sale of your products here, there and everywhere. 我们几个推销员努力工作，四处奔走。 Thanks for all the work you've done to promote the sale of our products. 感谢您为推销我们的产品所作的努力。 Words and Phrases   selling techniques 推销技术 selling and administrative expense 推销及管理费用 selling concept 推销观点 Additional Words and Phrases selling 卖的；出售的；销路好的 sell 卖；销售；有销路 sales agent 代销人；销售代理商 sell at a bargain, sell at a profit 廉价出售 sell goods at a high figure 高价出售 sellers' market 卖方市场 buyers' market 买方市场 selling price 售价，时价 selling season 销售季节 marketing mix 销售综合方法，销售策略 marketing establishment 销售企业，销售公司 consumer media 销售方面的宣传工具 sales person 推销员，售货员（包括男、女） salesman 售货员 saleslady, salesgirl, saleswoman （口语）女售货员 sales clerk 男（女）售货员（美国口语） marketing managers 推销经理 market test 销售实验 dumping 倾销 sporadic dumping 偶尔倾销，非持久性倾销 predatory dumping 掠夺性倾销 International Dumping Code 国际反倾销法 marketing system 销售体系 a company's marketing program 一家公司的销售计划 sales promotion 促销 marketing strategies 销售策略 market segmentation 市场分割 selling cost 销售成本 selling expense 销售费用 selling operation 销售业务 selling profit 销售利润
销售商务会谈场景会话
Sales and business talkwww.ctun.net
A: I'm sorry to say that the price you quote is too high. It would be very difficult for us to push any sales if we buy it at this price.
    B: well, if you take quality into consideration, you won't think our price is too high.
    A: Let's meet each other half way.
    - 很遗憾你们报的价格太高，如果按这种价格买进，我方实在难以推销。
    - 如果你考虑一下质量，你就不会觉得我们的价格太高了。
    - 那咱们就各让一步吧。
    A: I'm sorry to say that your price has soared. It's almost 20% higher than last year's.
    B: That's because the price of raw materials has gone up.
    A: I see. Thank you.
    - 很遗憾，贵方的价格猛长，比去年几乎高出20%。
    - 那是因为原材料的价格上涨了。
    - 我知道了，多谢。
    A: How many do you intend to order?
    B: I want to order 900 dozen.
    A: The most we can offer you at present is 600 dozen.
    - 这种产品你们想订多少？
    - 我们想订900打。
    - 目前我们至多只能提供600打。
    A: We have inspected the rice, and we're surprised to know that the weight is short.
    B: We sell our goods on loaded weight and not on landed weight.
    A: I see.
   - 这些大米我们检验过了，重量不够，我们感到奇怪。
    - 我们出售商品是以装船重量为准，不是以卸货重量为准。
    - 我知道了。
    A: The next thing I'd like to bring up for discussion is packing.
    B: Please state your opinions about packing.
    A: All right. We wish our opinions on packing will be passed on to your manufacturers.
    - 下面我想就包装问题讨论一下。
    - 请陈述你们的意见。
    - 好，我们希望我们对包装的意见能传达到厂商。为中国贸易提供动力
    A: You know, packing has a close bearing on sales.
    B: Yes, it also affects the reputation of our products. Buyers always pay great attention to packing
A: We wish the new packing will give our clients satisfaction.
    - 大家都知道，包装直接关系到产品的销售。
    - 是的，它也会影响我们产品的信誉，买主总是很注意包装。
    - 我们希望新包装会使我们的顾客满意。本文来自 ctun.net
    A: How are the shirts packed?
    B: They're packed in cardboard boxes.
    A: I'm afraid the cardboard boxes are not strong enough for ocean transportation.
    - 衬衫怎样包装？
    - 它们用纸板箱包装。
    - 我担心远洋运输用纸板箱不够结实。
    A: From what I've heard, you're already well up in shipping work.
    B: Yes, we arrange shipments to any part of the world.
    A: Do you do any chartering?
    - 据我所知，你方对运输工作很在行。
    - 是的，我们承揽去世界各地的货物运输。
    A: How do you like the goods dispatched, by railway or by sea?
    B: By sea, please. Because of the high cost of railway transportation, we prefer sea transportation.
    A: That's what we think.
    - 你方将怎样发运货物，铁路还是海运？
    - 请海运发货，铁路运输费用太高，我们愿意走海运。
    - 我们正是这么想的。ctun.net 版权所有
    A: When can you effect shipment? I'm terribly worried about late shipment.
    B: We can effect shipment in December or early next year at the latest.
    A: That's fine.
   - 你们什么时候能交货？我非常担心货物迟交。
    - 我们最晚在今年十二月或明年初交货。
    - 那很好。
商务英语实用电话大全（一）
第一部分
    自己不会说英语时的应急电话用语：不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答。
    (1) 请稍待片刻。
    Just a moment, please.
    (2) 请别挂断。我找一位会说英语的人来。
    Hold the line, please. I’ll get an English speaker.
    (3) 请等一下。我找个人来听。
    Hold on, please. I’ll get someone to the phone.
    (4) 很抱歉，我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名及电话号码？
    I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?
    第二部分
    接电话的开场白：拿起话筒的时候，可先用Hello. Good morning. Good afternoon. 等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。
    (1) 早安。这里是正泰贸易公司。我能效劳吗？
    Good morning. This is Chengtai Trading Company. May I help you?
    (2) 午安。这里是大安商业银行。我能为您效劳吗？
    Good afternoon. This is Dan An Commercial Bank. What can I do for you?
    (3) 先锋电子。我是吴玛莉。
    Pioneer Electronics. This is Mary Wu speaking.
    (4) 喂。海外营业部。我是王大明。
    Hello. Overseas Sales Department. Taming Wang speaking.
    (5) 喂。这里是王公馆。
    Hello. This is the Wang residence.
    (6) 午安。我是王大明。
    Good afternoon. Taming Wang speaking.
    (7) 我是杨文凯，请讲。
    Wenkai Yang. Speaking.
    第三部分
    问对方要找谁： 通常对方都会主动说出要找谁，但万一对方说不清楚，或是你没听懂，想再确认的时候，可以用下面的话问清楚。
    (1) 请问找哪位？
    Who do you want to talk [speak] to?
    (2) 您找哪位？
    Who would you like to speak with?
    (3) 请问受话人的尊姓大名？
    The name of the person you are calling, please?
    (4) 你要打给哪位？
    Who are you calling?
    第四部分
    请教对方的大名：在接听老外打来的电话，应问清楚对方的身分，以便通报相关的当事人或做进一步的处理。
    (1) 请问是哪位？
    Who’s calling, please?
    (2) 请问您哪位？
    Who’s speaking, please?
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商务英语实用电话大全（二）
(3) 请教大名好吗？
    May I have your name, please?
    4) 请问大名好吗？
    May I ask your name?
    (5) 请教您的大名。
    Your name, please.
    (6) 请问您是哪位？
    May I ask who’s calling, please?
    (7) 请问您是谁？
    Who is this, please?
    (8) 请问是谁？
    Who is that calling?
    (9) 请告诉我您是哪位？
    Who should I say is calling?
    (10) 您是哪一位？
    Who(m) am I speaking to?
    (11) 要我通报您是哪位吗？
    Could I tell him who’s calling?
    (12) 请问您是何人？
    Who’s that speaking, please?
    (13) 请问是哪位打来的？
    Who’s this calling, please?
    第五部分
    不明了对方所言时：听不懂对方的话却硬撑下去，并非明智之举，不如坦白请对方更简单明确的说明清楚。
    (1) 能说得明确一点吗？
    Could you put that in more specific terms?
    (2) 我无法确定你的意思。
    I’m not sure what you mean.
    (3) 很抱歉。我没听懂你的话。
    I’m sorry. I couldn’t follow you.
    (4) 你讲得太快了。我跟不上。
    You’re talking too fast. I can’t keep up.
    (5) 请你再多解释一下好吗？
   Will you explain a little bit more?
    (6) 你能说得简单一点吗？
    Could you put that more simply?
    (7) 恐怕我没听懂。能请你再说一遍吗？    I’m afraid I didn’t understand that. Could you say that again, please?
    (8) 对不起，我没听到，请你再说一遍好吗？
    Excuse me, but I didn’t hear that, would you mind repeating it, please?
    (9) 抱歉，我没听懂，请您拼一下好吗？
    Sorry, but I didn’t catch that, would you mind spelling it, please?
    第六部分
    各种附和、质疑、同意、否定的用语：通话当中需借助各种或表附和，或表惊讶，或表欣喜，或表婉惜，或表疑问，或表否定的短语，以利谈话的顺利推展。
    1、表惊讶
    (1) 真的呀？ Really?
    (2) 什么？ What?
    (3) 别开玩笑！ You’re kidding!
    2、表欣喜
    (1) 好极了！ Great!
    (2) 太棒了！ Fantastic!
    (3) 棒极了！ Terrific!
    (4) 哇！ Wow!
    3、表婉惜
    (1) 真糟糕。 That’s too bad.
    (2) 真可惜！ What a shame!
    (3) 听到这样我很难过。 I’m sorry to hear that.
    (4) 喔，原来如此。 Oh, I see.
    5、表同意
    (1) 没错。 Right.
    (2) 正是。 Exactly.
    (3) 是的，一点也没错。 I’ll say.
    4) 你说得对极了。 You can say that again.
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商务英语实用电话大全（三）
(5) 好的。 OK.
    6、表不同意
    (1) 我可不以为然。 I don’t think so.
    (2) 不成！ No way!
    (3) 不！ No.
    (4) 喔，得了吧！ Oh, come on!
    (5) 事实上不然。 Not really.
    第七部分
    通话将毕时的结尾语：通话接近尾声，经常要来上几句客套话，以作为道别的前奏曲。请灵活应用下列各句，免得该收场时却不知如何下手。
    (1) 谢谢你来电。
    Thank you for calling.
    (2) 感谢你打给我。
    It was kind of you to call me.
    (3) 很高兴跟你谈话。
    Nice talking to you.
    (4) 让我们尽快聚聚。
    Let’s get together soon.
    (5) 我该挂电话了。
    I’d better get off the phone.
    (6) 请随时再打电话给我。
    Call me again any time.
    (7) 有空请再打电话来。
    Call again when you’ve got time.
    (8) 请代我问候珍妮。
    My best wishes to Jane.
    (9) 请一定要再来电话喔。
    Please do call again.
    (10) 我随时高兴接到你的电话。
    I’m always glad to hear from you.
    (11) 想聊的时候请随时来电。
    Call again anytime you feel like talking.
    (12) 谢谢你回我电话，再见。
    Thanks for returning my call, good-bye.
    (13) 让我们保持联络，再见。
    Let’s keep in touch, good-bye.
    (14) 那么下周二见。
    See you next Tuesday, then.


本文来自ChinaUnix博客，如果查看原文请点：http://blog.chinaunix.net/u2/62163/showart_496458.html