Linux技术支持工程师（日语,Japanese)

vjedi

公司位于国贸，美企，美上市公司。

Job Summary
-Responsible for answering customers inquiries via Customer Portal and phone.
-Analyze problems with non-functioning software to identify problem areas and recommend corrective action and resolution to customers.
-Document and share diagnostic steps and resolution of problems to team.
-Proactively collaborate with all level support engineers on customers' tickets.
-Escalate tickets to Engineering department if appropriate.
-Use professional concepts and apply company policies and procedures to resolve a variety of issues.
-Normally receives general instructions on routine work, detailed instructions on new projects or assignments

Primary Responsibilities
* Act as the direct contact for customer inquiries from all locations and across all product lines via online Customer Portal and phone.
* Analyze problems with non-functioning software to identify problem areas and recommend corrective actions and resolutions to customers.
* Use professional concepts and apply company policies and procedures to resolve a variety of issues.
* Collaborate with global support engineers and software maintenance engineers to resolve customer issues.
* Document and share diagnostic steps and problem resolutions with GSS team.
* Work with Technical Support Engineers in other regions on global projects and assignments.
* Deliver an exceptional customer service experience.
* May be required to be on call and perform. night and/or weekend shift duties on a rotational schedule.

Job Requirements
-At least 2 years of system administration or technical support experience on Linux/Unix.
-Well developed writing and reading skills in English and Japanese
-Should be well versed with OS internals, Scripting (Bash/Perl), Networking,Security/firewalls and kernels.
-Experience with enterprise storage solutions like SAN, NAS and Clustering.
-Convey information concisely and clearly to all levels of client.
-Understanding of Operating Systems especially Red Hat Enterprise Linux, programming languages and Software Engineering.
-Degree preferably in a scientific, technical or Computer Science.
-Active participation in LUGs (Linux Unix Groups) and Open Source Projects will be an advantage.
Mail/MSN:Luke@vjedi.com