- 论坛徽章:
- 0
|
原帖由 innovate511 于 2008-1-14 17:58 发表 ![]()
内部介绍会好很多，其次是猎头
可以参考我的精华文章
呵呵，几个月没投简历了，前两天有个公司给我打电话，让我去面试。是一家外包公司，赴微软技术支持，工作地点在美罗城. 对方承诺适用期最低不少于4500，买四金，外加商业医保（具体什么东东我不太清楚）. 相对来说比我目前的单位要好一些. 先笔试，后微软总部电话面试。两周内上岗。 打了三次电话来，后来就拒绝了。一方面是觉得可能自己不一定能胜任，能力有限；二是目前单位还走不了。 感兴趣的朋友可以联系一下。
以下是该单位的招牌信息（这不算侵权，公布别人隐私吧，他也是要招人的啊,对方联络方式改了，可以登陆他们的网站找到） ：
在2008-01-15，"********(intern)" 写道：
您好！以下是对我们公司的简单介绍
上海微创软件有限公司是上海市政府和微软公司共同投资创立的以IT外包和服务为核心的新型综合型软件企业。是微软在中国投资的最重要的合资公司.
您可以访问我们的网站来进一步了解我们的公司。www.wicresoft.com
公司目前的总部在闵行区东川路555号紫竹科技园区紫星路1000号微创大厦，您可以选择轨道交通1号线在莘庄站换乘5号线到东川路,然后换乘公交车江川3路到莲花南路下车。或者选择交通路线二:选择轨道交通1号线到上海南站,然后换乘上沧线(区间车)到数码港下车。
上海微创软件有限公司是上海市政府和微软在中国最主要的一个合资公司之一,现招聘赴微软英语客服代表,工作地点在徐家汇美罗城
JD:
Roles & Responsibilities:
The Online Concierge service provides assistance to customers via chat service. The Online Concierge team is comprised of frontline Customer Service agents that answer incoming chats from Partners, MSDN and TechNet subscribers, Small Business and Windows Server 2003 customers who are seeking technical resources on Microsoft Enterprise and developer products, licensing information (product licensing along with program licensing), and customer service questions relative to their partnership or subscription.
Requirements and Skills
1. Technical Searches/Knowledge
• Locate documented technical solutions for customer’s issue.
• Ask probing questions to clarify/determine customer’s issue.
• Escalate problems as necessary to Tech Leads or chat help aliases.
• Know the resources available to team and to customers.
• Good overall Enterprise product knowledge in the areas of technical, sales and licensing.
2.Effective Communication
• Great customer handling skills
Demonstrate ability to recover from dissatisfied-customer situations.
• Utilize effective written skills to communicate with customers in a professional manor
• Strong real-time communication in written English
• Be able to effectively communicate cross group with US Team Manager, US Tech Leads and various Microsoft teams.
• Strong Teamwork skills with peers through written methods (Chat and email)
3.Technical Knowledge:
• Windows Server knowledge including 2003 and Small Business Server
• Networking (DNS, TCP/IP)
• Exchange Server Knowledge
• Enterprise Server knowledge (SQL, SMS, Etc…)
• Knowledge of Active Directory
• Knowledge of Visual Studio Products and .Net Framework
• Windows XP and Office Suite
4.Other Requirements:
• Excellent demonstrated customer service skills, one year customer service experience is preferred in email or chat.
• Excellent written and verbal communication skills in English.
• Enthusiasm for and experience with Microsoft products, and passion for Microsoft technologies.
• Working knowledge of Personal Computers. Working knowledge of hardware, networking and storage technologies and familiarity with architecture of Intel-based PCs is preferred.
• Ability to assist customers with complex enterprise technical issues.
• Experience and cultural awareness in working with customers in other geographies.
• Strong teamwork attitude and self-drive is key.
• Ability to work in a fast paced environment with little supervision.
• MCP Certified in at least one of the technologies supported is preferred.
Best Regards,
******
HR assistant(Intern)
Shanghai Wicresoft Co. Ltd. 上海微创软件有限公司
Phone: +86 21 00000000 EXT 0000
Fax: +86 21 00000000
E-mail: ***********
"微创发展，人才先行”- "Success Through People-Ready Strategy
[ 本帖最后由 acspy 于 2008-1-19 12:08 编辑 ] |
|
免费注册
楼主: zhengyan1983
发表于 2008-01-18 15:51
发表于 2008-01-18 15:52
