Service Level Management Architecture Manager

Amandawang

RESOURCE TYPE        Service Level Management Architecture Manager

Location: Beijing

JOB DESCRIPTIONand DELIVERABLES
       
Design Corporate IT ITIL Framework
       
Design and develop corporate IT ITIL based Service Catalogue and Service Level Agreement framework ;
       
Work with relevant IT operational teams to align and fulfill the agreed Service Level Agreement (SLA) for both infrastructure and application service with customers & service providers;
       
Define & align Operational Level Agreement (OLA) with service providers, ensure the proper elements and commitments are in place to provide consistent IT service support and delivery to customer;
       
Work with relevant IT functional teams to ensure OLA and UC to be consist and in line with agreed SLA;
       
Design & develop IT service measurement system to measure the quality of IT service delivered;
       
Periodically & proactively collect customers’ feedback and requirement on the IT service delivered, review and identify key improvement areas based on the feedback and requirement collected;
       
Work closely with related IT service providers to continuously improve service level management processes and systems thereby improve the service level;
       
Work closely with SLM functional team to ensure standard service level management processes are developed and followed;
       
Develop and enhance IT Capacity Management processes to optimize IT service cost and full use of IT resources;
       
Develop IT Service Continuity Management processes to ensure IT disaster recovery for all critical IT services are in place and related business continuity processes are ready as well.
       
Develop IT Availability Management processes to minimize the incident and problem volume;
       
Develop IT Financial Management model for IT Service to manage IT assets and ensure IT services are delivered at affordable cost.

SKILLS NEEDED               

4+ years experience in global companies;
       
Minimum 2~3 years experience in IT Service Management using ITIL based systems both in infrastructure support and application support
       
ITIL Foundation and ITIL Practitioner Certification is a must
       
ITIL Service Management is best to have.
       
Practical experience in designing, developing and/or deploying ITIL based service management system;
       
Be familiar with IT Service Delivery and Service Support processes, experience in ITIL based IT service management consulting is a plus.
       
Strong personal leadership & influencing skill to drive cross functional communication / alignment / projects;
       
Strategy thinking, excellent planning, analysis and problem solving skills
       
Excellent communication and interpersonal skill;
       
Good mindset of customer service focus & process oriented;

       
Strong initiative-taking and follow-through, strong sense of responsibility;
       
Experience in dealing with vendors;
       
Large-size project management skills;
       
Fluent in oral and written English;
       
Bachelor degree or above majoring in computer science or other relevant majors.

有兴趣的请联系我
Amanda Wang: 010-59271218
MSN and E-mail: wxhamanda@hotmail.com

Amandawang

UP

Amandawang

DDDDDDDD

Amandawang

DDDDDDDDDDD

Amandawang

DDDDDDDDDDDD

Amandawang

DDDDDDDDDD

Amandawang

DDDDDDDDDDDDDD

Amandawang

DDDDDDDDD

Amandawang

DDDDDDD

Amandawang

DDDDDDDDDDDDDDDDDD