西安 Sr. IT Production Application Support Engineer

xaliyan

是一家北美的互联网企业，主要工作是对研发和生产的环境提供技术支持
有兴趣的，请留联系方式，或email我。xaliyan-2010#yahoo.cn

RESPONSIBILITIES
• Take a lead position in the IT Application Production Support team for Active Network properties high availability and performance
• Support 24X7X365 production operations of Active Network Business Applications/systems
• Execute on the ITIL framework and associated processes Incident, Release and Change , Problem Management as a base
• Provide escalated support by investigating and resolving complicated business application issues and their related systems and finding root cause for permanent fix
• Contribute to company best practices on application infrastructure, monitoring, alerting, and trending Setup, configure, maintaining and monitor assigned business application(s)
• Develop expert understanding of technical and business process flow for applications and provide recommendations for improvement collaboratively engaging with any and all other production teams to find solutions
• Develop runbook for all Active Network Business Applications detailing all services and support
• Provide appropriate communication, facilitate bringing other parties together, and complete post resolution reporting for high severity incidents
• Participate in Development efforts, provide input for future requirements
• Execute deployment procedures into Staging and Production environments with
• appropriate validation as per Release Management and Change Management Process
• Develop and maintain effective relationships with 3rd Party partners and internal teams
• Receive and manage afterhours alerts as part of the on call support rotation within the team
• Liaison between Development and IT teams
• Perform project management tasks as assigned
• Provide appropriate quality assurance testing as required
• Provide after-hours or weekend maintenance as needed
• May specialize in a specific business application grouping



EDUCATION/EXPERIENCE PREFERRED
• Four year degree in Information Technology or related field
• Five years experience of supporting developed Business Applications
• Five years experience with 24X7X365 internet/web, large scale (100’s-1000’s of devices), multi collocation revenue generating Business Applications
• Three years experience implementing, customizing monitoring, alerting, trending
• solutions such as Nagios, Cacti, Ganglia, HP Openview,
• Three years experience supporting Microsoft Windows production servers running IIS and MS SQL server, database experience, SQL
• Proficient understanding of Active Directory/Directory Services
• Three years experience in UNIX Systems running jetty/apache/tomcat/jboss
• Proficient understanding and supporting interfaces and integrations
• Experience with on-line and client-side transactional systems
• ITIL certification – Foundations V3 with three years relevant experience
• Three years experience with Metric reporting using reporting tools
• Three years development experience
• Two years project management experience
• Two years EDI experience
• Proficient with Visio
• Proficient oral and listening English in order to communicate daily with North America team directly through phone

gkxac6

这些都符合要求了要开多少钱啊？:wink:

safe

要求换真多，看样会吓跑不少人啊，呵呵！