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上海惠普招聘Technical Support Representative(内聘) [复制链接]

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发表于 2010-07-14 20:57 |显示全部楼层
Description


Nature of Business


We provide the highest level of customer satisfaction by tailoring services to meet specific Client requirements along with the use of cutting-edge technologies leading to high levels of accuracy and speed. HP Contact Center provides end User/Technical user support on:

Hardware products like desktops, servers, laptops, printers, handheld
Network problems
Standard shrink-wrap and Custom Application
End User education
Customized Management reporting and trend analysis
Technical Service Help Desk

Job Responsibilities  - current requirement is only Voice Process


  Troubleshooting Hardware/Networking related queries of our global clients either through Phone or Email/Chat.
  He/she must adhere to the Troubleshooting process.
  He/she must escalate calls based on customers demand or on own judgment.
  Documentation of the case, reporting and trend analysis

Qualifications


Work Experience:

Fresh Graduates are encourageed to apply.
0 to 24 months of experience preferred but can stretch till 30 months of experience.

Skill Sets Required:
He/she must possess:


· Bachelor's Degree is required for this role.  Preference will be given to those who graduated with a degree in Computer/IT/Engineering related fields.
· Excellent communication skills with Neutral accent
· High confidence and energy levels
· Result oriented with high conflict resolution skills.
· Analytical temperament aligned with service orientation & Customer services
· Willingness to work in rotating schedules (e.g. early morning, mid-shift, night and graveyard shifts)
·  Sucessful applicants must be willing to work in Fort Bonifacio, Taguig City.


Job
- Services
Primary Location
- Philippines-Makati City
Schedule
- Full-time
Job Type
- Experienced
Shift
- Rotating
Travel
- No

如果您对这个职位感兴趣:
请发邮件到culturewyj@163.com
如有疑问,也请发邮件联系。
谢谢
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