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本帖最后由 leacy 于 2011-07-06 14:09 编辑
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我们同样欢迎海龟应聘，请发简历到工作邮箱：Leacy.Ye@sc.com;
ROLE: FM Production Support Analyst
SCOPE OF ROLE:
Tianjin PSS team will be responsible for providing 24*7 user and production support for Financial Markets applications for Standard Chartered Bank. The selected person will be responsible for managing the support team that works in shifts, handing over issues from one shift to the other.
KEY RESPONSIBILITIES/CHALLENGES:
• Responsible for stability of production environments
• Receive calls/remedy tickets for user and application issues and trouble shoot them. Act as a facilitator and coordinate between various teams like Infrastructure, 2nd line, IT Services to resolve complex issues and outages.
• Track incidents and provide regular updates to users on request status and progress.
• Manage/coordinate recurring issues and ensure long-term resolution.
• Highlight user training and education needs.
• Maintain excellent user satisfaction and relationship.
• Work as a global support liaison with teams in other regions.
• Document common issues for team’s perusal.
• Follow proper escalation procedures during outages and ensure root-cause analysis is performed.
• Actively participate in change management and ensure minimal impact to production due to changes.
• Carry out system maintenance on a timely basis and whenever required.
• Oversee End of Day batches and troubleshoot to resolve failures.
• Have a good understanding of the Service Level Agreements between different stakeholders and follow the escalation procedures to ensure minimal breach in these service levels.
SELECTION CRITERIA:
Experience/Skills Required:
• Bachelor’s degree or equivalent
• Should have relevant experience in systems and users support for the Investment Banking industry.
• Strong team player, effective in communicating internationally and used to working closely with clients.
• Ability to work under pressure and deliver excellent results.
• Ability to multi task and work across different applications supported within the Financial Markets world.
• Strong verbal and written communication skills.
• Must be a quick self learner and possess ability to work remotely and independently.
• Demonstrated proficiency in most of the following:
UNIX
Oracle (9i or higher)
Sybase
SQL
Scripting languages
Candidates with experiences in Java programming, or ETL or Webmethods would be highly preferred.
Experience/Skills Preferred:
• Knowledge of multi tier systems in general (Application server, middleware, backend)
• Understanding of Web based technologies
• Understanding of Networks
联系方式：
E-mail: leacy.ye@sc.com;
direct line: +86-22-59836891;
mobile: +86-18610056959;
msn: leacy.ye@hotmail.com |
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