- 论坛徽章:
- 0
|
本帖最后由 jerrywjl 于 2010-08-23 16:26 编辑
红帽软件（北京）邮箱公司招聘技术支持工程师，具体要求和职责如下（注：发邮件请注明title！）：
Position: Technical Support Engineer
Division: GSS (Global Support Services)
Contact: gsschina-hire@redhat.com
Location: Beijing
Responsibilities:
Responsible for answering customers inquiries via ticketing system and phone regarding Red Hat products ( Red Hat Enterprise Linux, Red Hat Enterprise Virtualization, Cluster Suites, GFS and so on).
Analyze problems with non-functioning software to identify problem areas and recommend corrective action and resolution to customers.
Document and share diagnostic steps and resolution of problems to team.
Proactively collaborate with all level support engineers on customers' tickets.
Escalate tickets to Engineering department if appropriate.
Requirement:
Well developed writing and reading in Japanese and English (must).
Well communication skills in Chinese
At least 2 years of system administration or technical support experience on Linux/Unix.
Understanding of Operating Systerms especially Red Hat Enterprise Linux
Should be well versed with OS internal applications, scriptinig (Bash or Perl), networking, security/firewall and kernel
Experience with enterprise storage solutions ( SAN, NAS and Clustering)
Bachelor or above degree of Computer Science or related.
RHCE a plus |
|
免费注册
发表于 2010-08-09 16:07
要求不低啊！不对，应该是很高！待遇多少啊！