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两台9111-520,微码版本均是SF235_180,无分区,未连接HMC,有内置raid卡。两台设备先后发生了完全相同的内存报错故障,现象如下:
1、设备最早报错信息:
BFE4C025 1114125610 P H sysplanar0 UNDETERMINED ERROR
SRC: B120E500
Description: Memory subsystem including external cache Predictive
Error, general. Refer to the system service
documentation for more information.
Additional Words: 2-030000F0 3-523C0110 4-C13920FF 5-40000000
6-00811930 7-00000001 8-00A0008E 9-00000000
Possible FRUs:
Priority: M Maintainence Procedure: FSPSP35
Location: n/a
2、根据FSPSP35,对设备进行了关机、慢启操作,启动后设备报错如下;
BFE4C025 1204185110 P H sysplanar0 UNDETERMINED ERROR
Diagnostic Analysis
Diagnostic Log sequence number: 811
Resource tested: sysplanar0
Resource Description: System Planar
Location:
SRC: B123E500
Description: Memory subsystem including external cache Predictive
Error, general. Refer to the system service
documentation for more information.
Additional Words: 2-030000F0 3-523C0110 4-C13920FF 5-410000FF
6-00811930 7-00000001 8-00A0008A 9-5100101F
Possible FRUs:
Priority: M FRU: 00P5767 S/N: YL10G5338191 CCIN: 30D2
Location: U787A.001.DPM2C3T-P1-C10
查看系统内存容量未降,报错内存状态为available。
3、先后对两台设备进行了微码升级(分别升到了SF240_358和SF240_382),故障未排除,每天仍有如2所示的内存报错;
4、对报错内存进行更换,更换时出现以下现象:
1)shutdown后登陆ASMI,发现报错内存所在组被deconfigured;
2)更换故障内存(只更换报错的那根),对设备进行出厂初始化;
3)系统启动后正常;
4)所更换的内存不再报错,但一段时间后(十几天或一个月)其他槽位内存又报内存错误,每次关机后报错内存均被deconfigured;
5)将更换下的故障内存(四根)插入一台P550上,运行一段时间检测内存正常。
谁遇到过类似的情况或知道故障原因的,请给予帮助,谢谢! |
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