EX0-110题库下载

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<p align="left"><p align="left">最新EXIN Inc Certification认证EX0-110题库分享</p></p><p align="left"><p align="left">Question: 1</p></p><p align="left"><p align="left">According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the</p></p><p align="left"><p align="left">Customer to attend a service review meeting for discussing changes to the service scope?</p></p><p align="left"><p align="left">A. annually</p></p><p align="left"><p align="left">B monthly</p></p><p align="left"><p align="left">C only when there is a business need to change the service</p></p><p align="left"><p align="left">D quarterly</p></p><p align="left"><p align="left">Answer: A</p></p><p align="left"><p align="left">Question: 2</p></p><p align="left"><p align="left">What may define the scope of Service Management in the Service Management plan?</p></p><p align="left"><p align="left">A. The location of the services</p></p><p align="left"><p align="left">B The number of staff</p></p><p align="left"><p align="left">C The size of the infrastructure</p></p><p align="left"><p align="left">D The specific processes undertaken</p></p><p align="left"><p align="left">Answer: A</p></p><p align="left"><p align="left">Question: 3</p></p><p align="left"><p align="left">What may Certification Bodies do?</p></p><p align="left"><p align="left">A. Provide consultancy and certification services</p></p><p align="left"><p align="left">B Provide neither consultancy nor certification services</p></p><p align="left"><p align="left">C Provide only certification services</p></p><p align="left"><p align="left">D Provide only consultancy services</p></p><p align="left"><p align="left">Answer: C</p></p><p align="left"><p align="left">Question: 4</p></p><p align="left"><p align="left">An objective of capacity management is to ensure that the service provider has, at all times,</p></p><p align="left"><p align="left">sufficient capacity to meet the current and future agreed demands of the customer’s business</p></p><p align="left"><p align="left">needs. What document is produced to support this objective?</p></p><p align="left"><p align="left">A. Availability plan</p></p><p align="left"><p align="left">B Business resource plan</p></p><p align="left"><p align="left">C Capacity plan</p></p><p align="left"><p align="left">D Service Management plan</p></p><p align="left"><p align="left">Answer: C</p></p><p align="left"><p align="left">Question: 5</p></p><p align="left"><p align="left">What is the objective of the Security Management process?</p></p><p align="left"><p align="left">A. to manage information security effectively for critical services only</p></p><p align="left"><p align="left">B to manage information security effectively for IT staff</p></p><p align="left"><p align="left">C to manage information security effectively relating to the financial administration of service</p></p><p align="left"><p align="left">activities</p></p><p align="left"><p align="left">D to manage information security effectively within all service activities</p></p><p align="left"><p align="left">Answer: D</p></p><p align="left"><p align="left">Question: 6</p></p><p align="left"><p align="left">There are eight quality management principles identified that can be used by top</p></p><p align="left"><p align="left">management in order to lead the organization toward improved performance. Which of the</p></p><p align="left"><p align="left">following is one of the eight principles?</p></p><p align="left"><p align="left">A. Accelerated performance</p></p><p align="left"><p align="left">B Continual improvement</p></p><p align="left"><p align="left">C Documented processes</p></p><p align="left"><p align="left">D Service culture</p></p><p align="left"><p align="left">Answer: B</p></p>