EMC 杭州、上海招聘存储售后（内部推荐）

weatherfish

EMC 杭州、上海招聘存储售后（内部推荐）

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Job Title:  Implementation Delivery Specialist (2HC)
Location:    Shanghai /Hangzhou

GENERAL SUMMARY
Provides custom integration implementation support on EMC products involving software, at the customer site, including pre-site inspection, initial installation, implementation, customization, integration and outline orientation for the customer. Works closely with EMC Sales, Customer Service, Project Managers and other TS personnel, Corporate Technical Support and the customer to ensure a smooth implementation and transition from start-up to integration/production mode. Capable of working with minimal supervision. Considered an expert in the implementation and use of EMC software and hardware products. Knowledgeable of industry best practices in the implementation of complex storage environments. Demonstrates strong interpersonal skills with EMC Sales, TS and external customers.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Represents EMC in a professional manner to customers, EMC Partners and other EMC personnel at all times. Trains customer personnel when authorized by TS Management. Provides support and instruction to less experienced co-workers, through classroom training sessions or on-the-job mentoring. Acts as a mentor and assists or presents training development environments to peers, customers and other organizations. Acts as back up to Project Manager or to provide technical team leadership on specific implementations. May be required to act as Project Manager on less complex implementations.
Performs according to established safety standards. Reports unsafe situations and recommends improvements.
Supports and reports to engagement Project Manager while assigned to active customer engagements. Advises Project Manager on Level of Effort required to perform the assigned software implementations. Ensures that all project communication with the customer goes through the engagement Project Manager
Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures. Keeps Project Managers informed of activities, alerting of any issues promptly. Provides updates to EMC case tracking system and or other technical applications for Software implementation and Problem Reporting/Resolution. Completes end-of-project reports.
Tracks, maintains and reports any travel and expense activities which are re-billable to the customer based on the engagement''s Statement of Work.
Seeks advice or assistance from TS management and/or CS Technical Support as required during difficult customer situations. Works in conjunction with EMC CS or TS colleagues to ensure effective resolution of technical issues encountered during implementations.
Installs EMC software products in a Mainframe and/or Open Systems hardware environment per the specifications in the Statement of Work, Scope document, Architecture Design Document or Project Manager direction.. Performs highly complex and/or extended-stay software implementations. Successfully manages relations with Customers utilizing well-developed negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. Supports Program Managers, Project Managers and Solutions Architects in developing Scopes of Work and Project Plans. May also occasionally support other activities as needed. EMC Proven Professional Certification desired.
SKILLS
Proficiency in hardware, software and/or operating systems environments.
Organizational skills.
Analytical ability.
Problem solving skills.
Ability to work in a team environment.
Ability to influence others to achieve results.