红帽软件(北京)有限公司 Global Support Services北京中心招聘

nagaregawa

有兴趣者站内短信或者将简历发至： gsschina-hire@redhat.com
标题注明应聘的职位名称
公司网站： www.redhat.com


1. 技术支持工程师
主要针对RHEL (Red Hat Enterprise Linux)方面的问题。
主要覆盖大陆和台湾的客户群, 远程电话支持和WEB支持方式。客户的问题多种多样，需要工程师良好的沟通能力和troubleshooting思路。
有机会和全球GSS的工程师一起协作。

详细的职位描述：
Title: Technical Support Engineer
The Role:
Red Hat has a unique business model built upon services such as consulting, training, and technical support. Our Global Support Service (GSS) team is seeking Technical Support Engineers with strong technical and customer service skills who will act as the first line of contact for all customer inquiries. As a Technical Support Engineer, you will have the opportunity to work with leading open source developers to create new solutions and customer offerings. You will also find a wide range opportunities to be involved in global cross-functional projects with our sales, engineering, and training teams. As a Red Hat Technical Support Engineer, you will find yourself at the center of new developments and the latest technologies.

Primary Responsibilities:
- Act as the direct contact for customer inquiries from all locations and across all product lines via online Customer Portal and phone.
- Analyze problems with non-functioning software to identify problem areas and recommend corrective actions and resolutions to customers.
- Use professional concepts and apply company policies and procedures to resolve a variety of issues.
- Collaborate with global support engineers and software maintenance engineers to resolve customer issues.
- Document and share diagnostic steps and problem resolutions with GSS team.
- Work with Technical Support Engineers in other regions on global projects and assignments.
- Deliver an exceptional customer service experience.
- May be required to be on call and perform night and/or weekend shift duties on a rotational schedule.

Required Skills & Experience:
- Ability to communicate clearly and concisely to all clients with various levels of technical experience.
- Good understanding of Linux/Unix
- Strong English language skills (written and reading).
- 3 years+ system administration or technical support experience on Linux/Unix
- Red Hat Certified Engineer (RHCE), or a comparable combination of experience/qualifications.
- Demonstrated understanding of OS internals, Installation, Configuration, Scripting (Bash/Perl), Networking, Security/firewalls, Web Server and kernels.
- Understanding of programming language (C, Python, Java, etc) and system programming experience.
- Experience with enterprise storage solutions (SAN, NAS and Clustering) or Virtualization.
- Degree in Computer Science or other scientific/technical field.


2. 技术支持工程师 -- 日语
主要覆盖日本的客户，和日本GSS的同事一起协作， 通过WEB相应日本客户RHEL方面的服务请求。
职位描述和上面的基本相同。要求日语有良好的读写能力。

3. 技术支持工程师 -- 韩语
主要覆盖韩国的客户。和韩国的同事一起协作。要求有良好的韩语沟通能力（听说读写）
职位描述和上面的基本相同（除语言外）。


4. 高级JBoss技术支持工程师
主要支持JBoss中间件全线产品。主要覆盖大中华区的客户群（远程电话、WEB支持）和全球的客户群（WEB）支持。
JBoss职位需要和亚太的同事紧密合作，内部的沟通会多些，可以锻炼英语读写及口语能力

职位描述：

Title: Senior JBoss Technical Support Engineer

The Role:

Red Hat has a unique business model built upon services such as consulting, training, and technical support. Our Global Support Service (GSS) team is seeking Senior JBoss Technical Support Engineers with strong middleware technical skills and customer service skills who will act as the first line of contact for all customer inquiries.  As a Senior JBoss Technical Support Engineer, you will have the opportunity to work with leading open source developers to create new solutions and customer offerings.  You will also find a wide range opportunities to be involved in global cross-functional projects with our sales, engineering, and training teams.  As a Red Hat Senior JBoss Technical Support Engineer, you will find yourself at the center of new developments and the latest technologies.

Primary Responsibilities:

Act as the direct contact for customer inquiries from all locations and across all product lines via online Customer Portal and phone Regarding JBoss Products.
Analyze problems with non-functioning software to identify problem areas and recommend corrective actions and resolutions to customers.
Use professional concepts and apply company policies and procedures to resolve a variety of issues.
Work on problems of difficult and diverse scope by using good judgment in selecting methods and techniques for obtaining solutions.
Collaborate with senior internal resources and external parties during the problem resolution process and serve as the leader in this task.
Document and share diagnostic steps and problem resolutions with GSS team.
Serve as mentor to junior associates and help junior team members prioritize workload.
Work with all level support engineers in other regions on global projects and assignments.
Deliver an exceptional customer service experience.
May be required to be on call and perform night and/or weekend shift duties on a rotational schedule.
Required Skills & Experience:

Strong English language skills (written and oral).
Ability to communicate clearly and concisely to all clients with various levels of technical experience.
In-depth knowledge of the JVM.
Experience with RDBMS/Java DB
Prefer experience with and knowledge of one or several JEE/App Server technologies such as JMS, Web Services, Servlets, JSP, JDBC, Hibernate, Tomcat or Datasources.
Prefer in-depth knowledge of data modeling, database servers and/or SQL.
5+ years of professional experience in application and middleware (Jboss , Weblogic,
Websphere, Tomcat, Apache ) with troubleshooting skills.
Proven ability and willingness to learn new open source middleware technologies.
Degree in Computer Science or other scientific/technical field.