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发表于 2011-11-21 07:59 |显示全部楼层

问题
登录 Symantec Endpoint Protection Manager 控制台失败，Windows 服务中“Symantec嵌入式数
据库”服务丢失。
注册表项 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ASANYs_sem5] 丢失。hts reserved.
错误
登陆控制台，出现以下错误：
无法连接到服务器。
请确保服务器正在运行并且会话没有超时。
如果可以到达服务器但无法登陆，请确保提供了正确的参数。
如果遇到网络问题，请与您的系统管理员联系。
环境
Windows 2003 Server；RU6A, RU6 MP2
原因
360 安全卫士删除了 dbsrv9.exe 相关的注册表启动项。
解决方案
1. 备份 SEPM 服务器注册表。
2. 将附录部分的注册表导出信息保存为 *.reg 文件。
注意: 如果SEPM安装在默认路径之外，请注意修改
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ASANYs_sem5\Parameters]
中的 SEPM 安装路径为实际安装路径。
3. 双击 reg 文件导入注册表文件。
4. 完成后运行 regedit 打开注册表，确认
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ASANYs_sem5] 项已经导入。
注意: 如果 SEPM 安装在默认路径之外，请注意修改
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ASANYs_sem5\ImagePath]
为实际的 SEPM 安装路径。
5. 重新启动服务器操作系统，确认 Symantec Embedded Database 服务启动正常。
附录
将以下内容粘贴入记事本，并保存为 <FileName>.reg 文件： [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ASANYs_sem5]
"Type"=dword:00000010
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,\
20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,53,00,79,00,6d,00,61,00,6e,00,74,\
00,65,00,63,00,5c,00,53,00,79,00,6d,00,61,00,6e,00,74,00,65,00,63,00,20,00,\
45,00,6e,00,64,00,70,00,6f,00,69,00,6e,00,74,00,20,00,50,00,72,00,6f,00,74,\
00,65,00,63,00,74,00,69,00,6f,00,6e,00,20,00,4d,00,61,00,6e,00,61,00,67,00,\
65,00,72,00,5c,00,41,00,53,00,41,00,5c,00,77,00,69,00,6e,00,33,00,32,00,5c,\
00,64,00,62,00,73,00,72,00,76,00,39,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\
68,00,76,00,41,00,53,00,41,00,4e,00,59,00,73,00,5f,00,73,00,65,00,6d,00,35,\
00,00,00
"DisplayName"="Symantec Embedded Database"
"Group"="ASANYServer"
"ObjectName"="LocalSystem"
"Description"="Embedded database used by Symantec Endpoint Protection Manager."
"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,53,00,65,\
00,01,00,00,00,10,27,00,00,01,00,00,00,10,27,00,00,01,00,00,00,10,27,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ASANYs_sem5\Parameters]
"

arameters"="-c 64m -ch 64m -gp 8192 -gc 30 -gr 30 -o \"C:\\Program Files\\Symantec\\
Symantec Endpoint Protection Manager\\db\\out.log\" -oe \"C:\\Program Files\\Symantec\\
Symantec Endpoint Protection Manager\\db\\err.log\" -os 1m -gn 80 -n SPC_jl-w2k3-en3 \
"C:\\Program Files\\Symantec\\Symantec Endpoint Protection Manager\\db\\sem5.db\
" -n sem5 -sb 0 -x tcpip(localonly=yes;port=263

"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ASANYs_sem5\Security]
"Security"=hex:01,00,14,80,b8,00,00,00,c4,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,88,00,06,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,04,00,00,00,00,\
00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,06,00,00,00,00,00,14,00,00,01,\
00,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,00,18,00,fd,01,02,00,01,02,00,\
00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,00,00,00,00,00,05,12,00,00,00,\
01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ASANYs_sem5\Enum]
"0"="Root\\LEGACY_ASANYS_SEM5\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001