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电梯直达

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发表于 2012-01-12 11:06 |只看该作者 |倒序浏览

如果您：
期望同等级别远远高于同行业的薪水；
期望在回报非常丰厚的投资银行领域分一杯羹；
能够承受巨大的工作压力与挑战：24*7的工作模式，周期性的3班倒，很大的工作强度；
对自己的技术非常自信（UNIX，ORACLE）：能够快速诊断问题所在并快速给出解决方案；
熟悉软件开发流程，以及ITIL，了解SLA，熟悉技术维护流程；
非常优秀的语言驾驭能力：可以跟来自不同国家的同事通过电话用英文沟通，并且能快速适应不同的口音；

那么请发简历到我的邮箱：leacy.ye@sc.com, 我们不会让您失望；

FM Production Support Analyst

SCOPE OF ROLE:

Tianjin PSS team will be responsible for providing 24*7 user and production support for Financial Markets applications for Standard Chartered Bank. The selected person will be responsible for managing the support team that works in shifts, handing over issues from one shift to the other.

KEY RESPONSIBILITIES/CHALLENGES:

 Responsible for stability of production environments
 Receive calls/remedy tickets for user and application issues and trouble shoot them. Act as a facilitator and coordinate between various teams like Infrastructure, 2nd line, IT Services to resolve complex issues and outages.
 Track incidents and provide regular updates to users on request status and progress.
 Manage/coordinate recurring issues and ensure long-term resolution.
 Highlight user training and education needs.
 Maintain excellent user satisfaction and relationship.
 Work as a global support liaison with teams in other regions.
 Document common issues for team’s perusal.
 Follow proper escalation procedures during outages and ensure root-cause analysis is performed.
 Actively participate in change management and ensure minimal impact to production due to changes.
 Carry out system maintenance on a timely basis and whenever required.
 Oversee End of Day batches and troubleshoot to resolve failures.
 Have a good understanding of the Service Level Agreements between different stakeholders and follow the escalation procedures to ensure minimal breach in these service levels.

         SELECTION CRITERIA:

Experience/Skills Required:

 Bachelor’s degree or equivalent
 Should have relevant experience in systems and users support for the Investment Banking industry.
 Strong team player, effective in communicating internationally and used to working closely with clients.
 Ability to work under pressure and deliver excellent results.
 Ability to multi task and work across different applications supported within the Financial Markets world.
 Strong verbal and written communication skills.
 Must be a quick self learner and possess ability to work remotely and independently.
 Demonstrated proficiency in most of the following:
UNIX
                  Oracle (9i or higher)
                  Sybase
                  SQL
                  Scripting languages

Experience/Skills Preferred:

 Candidates with experiences in Java programming, or ETL or Webmethods would be highly preferred.
 Knowledge of multi tier systems in general (Application server, middleware, backend)
 Understanding of Web based technologies
 Understanding of Networks

Contact Details：

 E-mail: leacy.ye@sc.com;
 direct line: +86-22-59836891;
 mobile: +86-18610056959;