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[招聘] 某美企(北京)招聘Technical Support Engineer [复制链接]

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发表于 2012-08-16 12:26 |显示全部楼层
某美企(北京)最近在招聘Technical Support Engineer的职位,其中包括日语,韩语,粤语,普通话等类别,大致要求是英语流利,linux基础较好(有JBOSS, J2EE 经验者优先),如果大家或者身边的朋友对这个职位感兴趣的话,可以发送简历至alina0307@sina.com,谢谢大家~

下方是我们韩语和日语职位的具体介绍,谢谢~

Technical Support Engineer- Japanese speaker

Primary job responsibilities

Act as the direct contact for customer inquiries from all locations and across all product lines via online Customer Portal.
Analyze problems with non-functioning software to identify problem areas and recommend corrective actions and resolutions to customers.
Use professional concepts and apply company policies and procedures to resolve a variety of issues.
Collaborate with global support engineers to resolve customer issues.
Document and share diagnostic steps and problem resolutions with GSS team.
Work with all level support engineers in other regions on global projects and assignments.
Deliver an exceptional customer service experience.
May be required to be on call and perform night and/or weekend shift duties on a rotational schedule.

Required skills

Strong Japanese language skills (written and oral). Fluency in English.
Ability to communicate clearly and concisely to all clients with various levels of technical experience.
Good understanding of Linux/Unix
3 years+ system administration or technical support experience on Linux/Unix
Red Hat Certified Engineer (RHCE), or a comparable combination of experience/qualifications.
Demonstrated understanding of OS Installation, Configuration, Networking, Security/firewalls, Web Server.
Experience with enterprise storage solutions (SAN, NAS and Clustering) or virtualization would be a bonus.
Degree in Computer Science or other scientific/technical field.
Learning on the fly

Technical Support Engineer- Japanese speaker

Primary job responsibilities


* Act as the direct contact for customer inquiries from all locations and across all product lines via online Customer Portal and phone.
* Analyze problems with non-functioning software to identify problem areas and recommend corrective actions and resolutions to customers.
* Use professional concepts and apply company policies and procedures to resolve a variety of issues.
* Collaborate with global support engineers and software maintenance engineers to resolve customer issues. Document and share diagnostic steps and problem resolutions with GSS team.
* Work with Technical Support Engineers in other regions on global projects and assignments.
* Deliver an exceptional customer service experience.
* May be required to be on call and perform night and/or weekend shift duties on a rotational schedule.
Required skills


* Ability to communicate clearly and concisely to all clients with various levels of technical experience.
* Good understanding of Linux/Unix
* Strong English language skills (written and oral). Fluent in Korean (written and oral).
* 3+ years system administration or technical support experience on Linux/Unix
* Red Hat Certified Engineer (RHCE), or a comparable combination of experience/qualifications.
* Demonstrated understanding of OS internals, Installation, Configuration, Scripting (Bash/Perl), Networking, Security/firewalls, Web Server and kernels.
* Understanding of programming language (C, Python, Java, etc) and system programming experience.
* Experience with enterprise storage solutions (SAN, NAS and Clustering) or Virtualization.
* Degree in Computer Science or other scientific/technical field.
* Ability to learn on the fly.
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