ZFS售前/售后技术支持

benxinvhai

某美国存储厂商
简历投递邮箱 ：elisha-gao@cornerstone-group.com  
工作地点：北京
职位要求：
      英文流利，可以作为日常沟通语言；
      具有售后工作经验；
      具有售前能力；
      熟悉ZFS文件系统；
      熟悉Solaris;
      对存储行业有一定了解。
Job Description:
The Field Engineer is a consultative and operational role responsible for working with customers, partners and internal resources to ensure the successful sale, implementation and support of Company systems. The following are the key stages of the customer and product lifecycle and the relevant activities of the Field Engineer:
o    Product Development
o    Collect and submit request for enhancements (RFE)
o    Use case development
o    Product Localization
o    Reseller Enablement
o    Product Training
o    Architecture Reviews
o    Complex Sales Support
o    CNE Certification
o    Language Support as Required
o    Direct Sales Cycle
o    SE Training
o    Complex Architecture Support
o    Architecture Review
o    Major Accounts  Sales Support
o    Language Support as Required
o    Installation
o    Manage and Deliver Professional Services  
o    Assist Partners with Complex Installations
o    Evaluate Certified Installer Performance and Training Requirements
o    Transition Installation to Support
o    Support
o    Provide Localized Support as Required
o    Support Escalation Process
o    Major Account Technical Oversight
o    Customer Renewal and Growth
o    Key Experience
o    Storage Infrastructure Architecture and Operations
o    Technical Deliver and Support
o    Infrastructure Systems Administration
o    Understanding of the Storage Industry
o    Customer Presentation
o    Technical Training Delivery