上海软通动力招聘Pre-Check Engineer（接受英语专业的应届生或海归）

sa198363

上海软通动力EMC项目招聘Pre-Check Engineer（接受英语专业的应届生或海归）
要求本科以上，接受英语专业的应届生或海归，工作地点在上海，有意者请发简历至1483442167@qq.com
Pre-Check Engineer
Top skills required:
? Verbal communication
? Broad Technical Understanding
? Language skills – Fluent in English and Chinese

Top soft skills requirements:
Project management -- Every upgrade is considered a project. The role requires a High Level of Administration Support, update database, handling high level escalations, etc. Contractors should understand this is part of the requirement and be willing to provide the support necessary.

RESPONSIBILITIES:
The candidate will be responsible for performing remote initial contact, Pre Checks for Upgrade Activities, information gathering and scheduling for upgrade activities for EMC systems installed globally in the field. As part of the upgrade process the candidate will also verify the configuration and health of the installed solution prior to scheduling a software upgrade

Our goal is to build strong relationships with our customers by meeting or exceeding their expectations with an attitude of ownership, accountability, and sense of urgency. In this role the candidate will be responsible for maintaining excellent customer satisfaction by providing world class customer support. Documentation of software upgrade related activity, expanding knowledge of the Avamar or EMC product line, utilizing standard tools, procedures and available resources are essential components of the job function.

EXPERIENCE:
Minimum 1 - 2 years experience in Customer Service / Upgrade Projects

REQUIRED QUALIFICATIONS:
Good communication skills, both written and verbal
Ability to work independently and with a strong sense of urgency--manage priorities, follow-through on issues until closure
Ability to learn quickly and apply new knowledge and skills immediately
Trustworthy and ability to work honestly with little or no supervision

Must be able to demonstrate ability to deliver Project related time bound activities
Must be proficient with Microsoft Excel, Word, PowerPoint and Outlook
Must be proficient with using remote based access tools such as WebEx