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Job Title: Technical Support Engineer- Korean Speaker
The Red Hat Global Support Services (GSS) team is seeking a highly skilled, Korean-speaking Technical Support Engineer to provide dedicated phone and online support for our clients in Korea. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions. The customers you'll interact with are often other engineers, so developing your technical skills is imperative. One of your first tasks in this position will be to become a Red Hat Certified Engineer (RHCE) and get up to speed with our storage system.
Primary Responsibilities:
Provide technical support to customers by taking incoming calls and responding to web-based inquiries
Investigate, troubleshoot, and develop solutions for customer issues
Exceed customer expectations with outstanding service
Develop relationships with in-house engineers and developers to reach creative solutions and improve customer satisfaction
Contribute to global Red Hat knowledge management system; document and share diagnostic steps and problem resolutions with the team
Serve as mentor to help junior team members prioritize workloads
Be on call and perform night or weekend shifts on a rotational schedule
Required Skills
3+ years system administration or technical support experience on Linux or UNIX with excellent troubleshooting skills
Advanced communication skills in English and Korean, both written and verbal
Proficiency with Linux and UNIX systems
Red Hat Certified Engineer (RHCE) or a comparable combination of experience and qualifications
Demonstrated understanding of operating system internals, installation, configuration, scripting (Bash or Perl), networking, security and firewalls, web server, and kernels
Understanding of programming languages such as C, Python, Java, etc. with system programming experience
Experience with enterprise storage solutions like SAN, NAS, clustering, or virtualization
Ability to communicate clearly and concisely to all clients with various levels of technical experience
Bachelor's degree or equivalent in computer science or another technical field
Language skills in Japanese or Cantonese, both written and verbal, are a plus
Red Hat Certified Architect (RHCA) is a plus
如果有兴趣，邮箱联系我 zzhou@redhat.com
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发表于 2013-10-24 17:24
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