【北京市】【CommVault】【技术支持-接线生】

suecommvault

公司简介：CommVault有着一体化的前瞻视野，并坚信一定有“更好的方式”来满足当前和未来的数据和信息管理需求——这一坚定的信念一直引导着CommVault开发一体化信息管理（Singular Information Management）解决方案，为复杂存储网络提供高性能的数据保护、一致的可用性和简化的数据管理。CommVault独有的一体化平台构架使企业机构能以前所未有的方式有效控制数据增长、成本和风险。CommVault的Simpana软件模块被设计用于无缝协同地工作、共享统一代码和公共功能集，提供最高级的数据备份、归档、复制、搜索和资源管理。每天都有更多的公司在使用我们的产品，因为他们发现只有CommVault能够提供如此无与伦比的高效率、高性能、可靠性和控制力。
更多信息请访问www.commvault.com/ www.commvault.com.cn(中文)，CommVault公司总部位于美国新泽西州OceanPort。

联系方式：
QQ 22436133
Email aye.cv@commvault.com


职位名称：技术支持-接线生

职位介绍：Job Description
CommVault has an outstanding career opportunity for an entry level Front Line engineer located in Beijing, China .This is an excellent opportunity for you to be part of CommVault technical customer support team to provide phone support to our growing customer base. The ideal candidate will bring a hard work ethic, customer interaction, good communication skills and a desire to learn to this fast paced and rapidly growing organization.
Position Responsibilities include:
•        Be the first point of contact for customer calls and emails in English and Mandarin.
•        Confirm the client is under contract, incident details and contact information
•        Review ticket history for immediate resolutions to incident
•        Dispatch and coordinate incidents to correct focus group
Position Requirements include:
•        1-2 years of customer support experience
•        Knowledge of Microsoft Operating Systems and Office(Word/Excel/Powerpoint/Outlook).
•        Basic understanding of network topologies
•        Ability to read and understand network design documents
•        Ability to multi-task and exceptional time management skills
•        Associates or Bachelors degree in Computer Science or technical field preferred
•        Fluent English skills.