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本帖最后由 Angela_Ye 于 2016-02-16 12:21 编辑
Commvault Customer Support Engineer
As a Customer Support Engineer you will be instrumental in providing troubleshooting and issue resolution to our global customer base for the Commvault Software platform with a focus on Unix-flavored platforms and databases.
This includes remote collaboration with customers to solve complex issues, collection of relevant details and debug information, documenting all work performed, and issue escalation if necessary. On top of being highly technical, this position also requires you to have exceptional communication and organisational skills.
Required Competencies
• Exceptional customer relations skills
• Consultative approach
• Strong written and verbal communication skills
• Team Player with the willingness to support others
• Proven track record of continuous learning
• Multi-task capable with strong time management skills
Required Technical experience
• Expert level knowledge of Unix-flavored operating systems and its components.
• Strong understanding of databases,
• Networking and troubleshooting connectivity, name resolution, and performance based issues with OS and/or hardware.
• Good understanding of Unix/Linux clusters, with installing and configuring software.
• Solid understanding of Unix device management (tape and disk)
Beneficial Technical Knowledge
• Strong understanding of Oracle and RMAN
• Strong understanding of SAP Oracle & MAXDB
• Strong understanding of Lotus Notes for Unix
• Understanding of DB2, Sybase, Informix, and MySQL
• Understanding of data archiving solutions and HSM technology
• Familiarity with EMC Celerra and NTAP platforms
• Specializing in snapshot capable hardware, such as NetApp, EMC, HDS.
• Understanding of Unix/Linux replication technology.
• Multi-lingual skills are a strong plus
• Previous Experience with Backup software is an advantage
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发表于 2016-02-01 15:52
