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本帖最后由 Angela_Ye 于 2016-02-16 12:26 编辑
Commvault Front Line Engineer
Position Responsibilities include:
• Be the first point of contact for customer calls and emails in English and Mandarin.
• Confirm the client is under contract, incident details and contact information
• Review ticket history for immediate resolutions to incident
• Dispatch and coordinate incidents to correct focus group
Position Requirements include:
• 1-2 years of customer support experience
• Knowledge of Microsoft Operating Systems and Office(Word/Excel/Powerpoint/Outlook).
• Basic understanding of network topologies
• Ability to read and understand network design documents
• Ability to multi-task and exceptional time management skills
• Associates or Bachelors degree in Computer Science or technical field preferred
• Fluent English skills.
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发表于 2016-02-01 15:52
