招聘 : 售前/售后支

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发表于 2016-03-04 17:04 |只看该作者 |倒序浏览

本帖最后由 Angela_Ye 于 2016-03-04 17:31 编辑

公司简介：About Commvault
Headquartered in Tinton Falls, New Jersey, Commvault is publicly traded on the NASDAQ and has over 2,500 highly talented employees worldwide.
For the past five years, Commvault has been recognized as the leader in the Gartner Magic Quadrant for Enterprise Backup/Recovery Software.

职位名称：售前/售后支持

About the Role
As a Customer Support Engineer you will be instrumental in providing troubleshooting and issue resolution to our global customer base for the Commvault Software platform with a focus on Windows platforms and Virtualisation (including VMware and Hyper-V).
This includes remote collaboration with customers to solve complex issues, collection of relevant details and debug information, documenting all work performed, and issue escalation if necessary. On top of being highly technical, this position also requires you to have exceptional communication and organisational skills.

职位介绍：Customer Support Engineer-Technical Support Client

Required Competencies

Exceptional customer relations skills
Consultative approach
Strong written and verbal communication skills
Team Player with the willingness to support others
Proven track record of continuous learning
Multi-task capable with strong time management skills
Multi-lingual skills are a big plus

Required Technical experience

Proven experience providing 2nd/3rd line technical support
Technical experience in the following areas is required:
- Expert level knowledge of Windows operating systems and its components.
- Strong understanding of Virtualisation,
- Networking and troubleshooting connectivity, name resolution, and performance based issues with OS and/or hardware.

Beneficial Technical Knowledge

Understanding of data and information life cycle management
Previous experience of clustering and/or SAN technologies a plus
Previous experience with data protection software beneficial (i.e.Backup Exec, NetBackup, Veeam, etc.)
Knowledge or experience with SAN and NAS devices
Ability to troubleshoot and configure SCSI and FC hardware
Knowledge of hardware systems such as tape drives and libraries
Advanced administration and troubleshooting of Windows & Unix server environments