红帽软件诚招Technical Account Manager（深圳）

redhathr

简历发送到lshi@redhat.com      
注明招聘渠道及应聘职位      
Location：Shenzhen         
Job Summary      
Red Hat's Global Support Services team is looking for an experienced support engineer to join us as a Technical Account Manager for our enterprise customers in Shenzhen, China. In this role, you'll provide personalized, proactive support and guidance, and cultivate high-value relationships with clients as you seek to understand their IT infrastructures, internal processes, and business needs. The technical account management service is a premium support offering that builds, maintains, and grows long-lasting customer loyalty. As a technical account manager, you'll tailor support for our customers' environment, facilitate collaboration with their other vendors, and advocate on their behalf by working closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues.      
            
Primary Job Responsibilities      
Perform technical reviews and share knowledge to proactively identify and prevent issues      
Understand your customers' technical infrastructure, hardware, and products      
Perform initial or secondary investigations and respond to online and phone support requests      
Provide excellent customer support for clients regarding their Red Hat products      
Manage customer cases and maintain clear and concise case documentation      
Serve as the customer's advocate within Red Hat      
Travel, as necessary, to visit customers      
            
Required Skills      
5+ years of Linux or UNIX system administration experience      
Experience in a support, development, engineering, or quality assurance organization      
Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support      
Technical knowledge of Linux file systems and the Linux kernel      
Hands-on experience with a variety of hardware vendors      
Experience with enterprise-class applications like Oracle, Veritas, and SAP      
Excellent verbal and written communication skills in Mandarin and English; experience with training or presentation delivery is a plus      
Must have a work permit in China      
Red Hat Certified Engineer (RHCE) is preferred      
Bachelor's degree in a technology-related discipline is a plus   

rtm009

开来是找人难啊！redhat都来这里找人了！

lypat2008

Money ? maybe I can do it.

goodcool1314

都来这里找人了！

redhathr

是的，想不想来试一试，或者身边的朋友有没有感兴趣的？回复 4# goodcool1314


   

251744647

请问还招吗？回复 5# redhathr


   

redhathr

非常抱歉，这个刚才先前已经招到了。您可以持续关注红帽软件的招聘信息。或者关注“红帽软件北京研发中心”微信公众号，里面会每周更新职位信息的。