- 论坛徽章:
- 0
|
B2 B3
服务器 技术支持工程师
Description
Provide timely response in call center to customer issues, using all Dell resources to quickly and accurately diagnose, troubleshoot, and repair customer's servers and storages or escalate to the appropriate team.
Actively support the customer in problem resolution by Answering customer communications
Identify and resolve issues affecting customers' servers, utilizing internal knowledgebase.
Track the details of changes made and solutions provided to resolve customer issues in the specified tracking tool.
Take proactive role in Technical Support call avoidance by identifying known problems and documenting the resolution.
As Required: Maintain/enhance skill levels according to future technology trends.
Maintain customer database to ensure customer information is up to date and accurate, including customer contact, hardware/software revision and detailed description of the problem
Requirement
Relocation to Xiamen
Intermediate server and storage hardware knowledge (including SCSI, RAID, and I/O topology).
Basic networking knowledge (including WAN topology, mixed LAN/WAN operating system environments, DNS/WINS/DHCP, firewall solutions, and network load balancing); Cisco certifications a plus.
Strong verbal and written communication skills are required.
CET 4 or above on written English
Microsoft MCSE/MCP certificate preferred. Linux or Unix certificate is a plus.
Bachelor degree plus 2+ year technical support experience on Server/Storage
Advanced knowledge of at least 2 of the following: NT, W2K, RedHat Linux, Exchange, SQL, Clustering, NAS, SANor Backup Software.
Call center experience is a plus |
|
免费注册
发表于 2006-08-08 11:18
