UT-斯达康杭州招聘Senior Network Engineer

lisaqian

Responsibilities:
Work closely with R&D and Technology Business Units for New Product Introductions (NPI) and Beta trails during initial trial deployment for all product release.
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Create, review and publish new product specifications, engineering releases and related documentations for new products / beta software, and ensure that they will meet user requirements.  Proactively making suggestions for future release and product improvements, based on the product experience and regional feedbacks.
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Work closely with international escalation centers to ensure service readiness including knowledge transfer, Early Access Training, documentation preparation and software distribution control.
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Travel to customer’s sites as required up to 20% of the time, for trail and/or troubleshooting of Beta products, customer training on the same, and special assignments such as problem resolution that cannot be managed from escalation centers.
       
Provide escalation technical support for regional escalation centers and global customers (as required) when there is a technical field escalation.   
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Provide on-line application, installation, pre-/post-sales support to regional escalation centers as required to assist peer groups.
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Provide expert technical assistance to appropriate groups (i.e. Sales, Field, Business Units, R&D, etc.) as needed to resolve the customer’s technical issues.
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Champion the customer’s needs in a responsible manner, highlighting the common technical issues with the escalation center (as applicable) or R&D.

Requirements:
        BS or MS degree in Computer Science, Telecommunications, Engineering or equivalent.
        Must have fluent spoken/written English and Mandarin.
        5+ years of telecommunication technical support or experience in relevant fields
        In-depth knowledge of STM, SDH, and L2 Ethernet Switch technologies
        Extensive experience of transmission and optical equipment
        Extensive experience in operational procedures and commands on Solaris, Unix   SHELL, Linux, and Windows/NT Operating Systems.
        Extensive experiences in IP network technologies:
        Internet protocols, class of service, IP and Ethernet QoS mechanisms, and IP network architecture;
        Operation and configuration of network devices such as routers, switches, firewalls, and remote access servers;
        Testing and Protocol Analysis on LAN, and MAN networks.
        Knowledge of TDM, ATM, RPR, Generic Framing Procedure (GFP), and Link Capacity Adjust Scheme (LCAS), and SNMP is a plus
        Familiarity of PAS, iPAS, Softswitch, and 3G is a plus.
        Relevant vendor certification such as SUN, Cisco, and Microsoft is a plus.
        A can-do attitude and superior customer technical support service skill.


有意者请发送简历至：lisawang@itechhk.com.cn