- 招聘 : c/c++研发
- 论坛徽章:
- 0
|
EMC招聘 倒班英语/韩语/日语客服 若干 - 工作地点:上海杨浦区
如有意向,请发送简历至 maggie.fu@emc.com
------------------------------------------------------------------
Scheduling and Dispatch Specialist - English 倒班英语客服
General Summary
Provides front end non-technical support for EMC's Internal and External Customers. Follows call handling procedures to ensure excellence in customer service.
Job Description
• Handling incoming communication from customers and internal support groups regarding technical issues
• Schedule onsite visits of engineers and spare parts delivery
• Keeping records of all activities in the reporting system
• Dispatching problems timely to the relevant Support Groups
• Manage notifications for escalations
SKILLS
• Education Required: College or above
• Fluent communication skills in English, CET-6 or above preferred
• Excellent verbal and written communication skills and professional telephone manner
• Working knowledge of Microsoft Applications such as Excel/Outlook
• Working experience in Call Center or Shared Service preferred
• Ability to work under pressure
• Logical thought processes and ability to drive total quality management
• Ability to multitask
• Confidence in holding cold calls
• Ability to negotiate/influence
• As a 24*7*365 organization, shift work, holidays, weekends responsibilities is required.
-------------------------------------------------------------------------------------------------------------
Scheduling and Dispatch Specialist - Korean 倒班韩语客服
General Summary
Provides front end non-technical support for EMC's Internal and External Customers. Follows call handling procedures to ensure excellence in customer service.
Job Description
• Handling incoming communication from customers and internal support groups regarding technical issues
• Schedule onsite visits of engineers and spare parts delivery
• Keeping records of all activities in the reporting system
• Dispatching problems timely to the relevant Support Groups
• Manage notifications for escalations
SKILLS
• Education Required: College or above
• Fluent communication skills in Korean, plus basic English skill.
• Excellent verbal and written communication skills and professional telephone manner
• Working knowledge of Microsoft Applications such as Excel/Outlook
• Working experience in Call Center or Shared Service preferred
• Ability to work under pressure
• Logical thought processes and ability to drive total quality management
• Ability to multitask
• Confidence in holding cold calls
• Ability to negotiate/influence
• As a 24*7*365 organization, shift work, holidays, weekends responsibilities is required.
---------------------------------------------------------------------------------------------------------------
Scheduling and Dispatch Specialist - Japanese 倒班日语客服
General Summary
Provides front end non-technical support for EMC's Internal and External Customers. Follows call handling procedures to ensure excellence in customer service.
Job Description
• Handling incoming communication from customers and internal support groups regarding technical issues
• Schedule onsite visits of engineers and spare parts delivery
• Keeping records of all activities in the reporting system
• Dispatching problems timely to the relevant Support Groups
• Manage notifications for escalations
SKILLS
• Education Required: College or above
• Fluent communication skills in Japanese, plus basic English skill
• Excellent verbal and written communication skills and professional telephone manner
• Working knowledge of Microsoft Applications such as Excel/Outlook
• Working experience in Call Center or Shared Service preferred
• Ability to work under pressure
• Logical thought processes and ability to drive total quality management
• Ability to multitask
• Confidence in holding cold calls
• Ability to negotiate/influence
• As a 24*7*365 organization, shift work, holidays, weekends responsibilities is required.
|
|