EMC 招募 倒班英语/韩语/日语客服 若干 - 工作地点：上海杨浦区

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EMC招聘 倒班英语/韩语/日语客服 若干 - 工作地点：上海杨浦区

如有意向，请发送简历至 maggie.fu@emc.com
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Scheduling and Dispatch Specialist - English 倒班英语客服

General  Summary
Provides front end non-technical support for EMC's Internal and External Customers. Follows call handling procedures to ensure excellence in customer service.
Job Description
•        Handling incoming communication from customers and internal support groups regarding technical issues
•        Schedule onsite visits of engineers and spare parts delivery
•        Keeping records of all activities in the reporting system
•        Dispatching problems timely to the relevant Support Groups
•        Manage notifications for escalations
SKILLS
•        Education Required: College or above
•        Fluent communication skills in English, CET-6 or above preferred
•        Excellent verbal and written communication skills and professional telephone manner
•        Working knowledge of Microsoft Applications such as Excel/Outlook
•        Working experience in Call Center or Shared Service preferred
•        Ability to work under pressure
•        Logical thought processes and ability to drive total quality management
•        Ability to multitask
•        Confidence in holding cold calls
•        Ability to negotiate/influence
•        As a 24*7*365 organization, shift work, holidays, weekends responsibilities is required.
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Scheduling and Dispatch Specialist - Korean 倒班韩语客服

General  Summary
Provides front end non-technical support for EMC's Internal and External Customers. Follows call handling procedures to ensure excellence in customer service.
Job Description
•        Handling incoming communication from customers and internal support groups regarding technical issues
•        Schedule onsite visits of engineers and spare parts delivery
•        Keeping records of all activities in the reporting system
•        Dispatching problems timely to the relevant Support Groups
•        Manage notifications for escalations
SKILLS
•        Education Required: College or above
•        Fluent communication skills in Korean, plus basic English skill.
•        Excellent verbal and written communication skills and professional telephone manner
•        Working knowledge of Microsoft Applications such as Excel/Outlook
•        Working experience in Call Center or Shared Service preferred
•        Ability to work under pressure
•        Logical thought processes and ability to drive total quality management
•        Ability to multitask
•        Confidence in holding cold calls
•        Ability to negotiate/influence
•        As a 24*7*365 organization, shift work, holidays, weekends responsibilities is required.

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Scheduling and Dispatch Specialist - Japanese 倒班日语客服

General  Summary
Provides front end non-technical support for EMC's Internal and External Customers. Follows call handling procedures to ensure excellence in customer service.
Job Description
•        Handling incoming communication from customers and internal support groups regarding technical issues
•        Schedule onsite visits of engineers and spare parts delivery
•        Keeping records of all activities in the reporting system
•        Dispatching problems timely to the relevant Support Groups
•        Manage notifications for escalations
SKILLS
•        Education Required: College or above
•        Fluent communication skills in Japanese, plus basic English skill
•        Excellent verbal and written communication skills and professional telephone manner
•        Working knowledge of Microsoft Applications such as Excel/Outlook
•        Working experience in Call Center or Shared Service preferred
•        Ability to work under pressure
•        Logical thought processes and ability to drive total quality management
•        Ability to multitask
•        Confidence in holding cold calls
•        Ability to negotiate/influence
•        As a 24*7*365 organization, shift work, holidays, weekends responsibilities is required.