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中讯(Sinocom)是Sun公司在中国最大的neutral LSP，为Sun在中国的用户提供技术服务，服务网络覆盖北京、上海、广州等19个主要城市。
（欢迎访问http://www.sinocom.cn，了解公司的详细信息）
由于业务规模的扩大，现诚聘Sun技术支持工程师：北京2人，青岛-1人，无锡-1人，武汉-1人
如果您对此职位感兴趣，请发送简历至：lucy.liu@sinocom.cn
职责描述与相关要求如下：
Job Purpose / Scope:
UNIX generalist responsible for providing system support that includes hardware, software, software applications, and networking to customers and field personnel on-site or via telephone support. Provide a high level of customer satisfaction through the effective delivery of technical support and service program.
Major Activities / Responsibilities:
1. Provide post sales on-site and telephone system support to Sun's customers.
2. Deliver service deliverables.
3. Provide support to partners on service calls.
4. Installation, problem isolation and resolution, utilizing system software and diagnostics.
5. Act as an interface between customers and Sun. Using call management tool to update all involved parties of activities. Review and implement action plans.
6. Require to work on 7x24 shift duty.
7. Share the technical knowledge with other Sun Services personnel.
8. Be a mentor to new-hired SSE1.
9. Involve in project coordination and implementation.
10. Provide mission-critical support service to customers.
11. Account management:
- 11.1 Support customer loyalty programs
- 11.2 Customer coaching and training
Requirements:
1. University graduate in EE/ CS or its related field.
2. At least 2 - 3 years experience in the computer industry or equivalent.
3. At least 2 years UNIX experience.
4. Experience in customer service environment will be an asset.
[ 本帖最后由 四平 于 2007-10-25 12:26 编辑 ] |
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发表于 2007-10-18 16:58
