深圳知名外资金融集团招聘Call-Center Specialist

senoritus

Call-Center Specialist

Location        Shenzhen
Salary 100k~200k/ annual
Please forward your resume to grace.mong@talents-pro.com    020-36222700-609

Name of the Position:          Call-Center Specialist
Key Objective:                Involve in the implementation of Call-center system.
        Represent to be the first interface of Call-center system end users.
        Decides on further procedures in critical situations and informs superiors on further proceedings.
        Ensures a smooth and trouble free operation of the application.
        Ensures monitoring and supervision.
        Respects organization guidelines.
        Updates documentation that is part of Hardware/Software implementation.
        Monitors the network, application and system operation.
        Cooperates with all other departments.
        Contacts technical support of external suppliers.
Organizational structure:        The position reports to the Application Team Leader
Work location:        Shenzhen

Responsibilities:                Be responsible for the operation and administration of the HC core application System (mainly CallCentre). This includes system implementation and configuration, server maitaining, user administration, the maintenance of referential data, configure the setup of system parameters. Design report, etc… across mainland china.
        Act as the contact interface to the HQ of call centre application System.
        Perform the technical and functional change and release management under the guidance from HQ.
        Manage application support team members. Assigned the tasks, mornitoring the performance.
        Coordinate with PM and IT infrastructure team for the system initialization, deployment.
        Organize the training program for new staffs in the proper usage of the core applications system and related .
        To be the backup interface of the other application system.
Required Skills:                Rich experience and knowledge in Genesys Callcenter solution, including Genesys CTI, Genesys Voice portal(GVP), Call-flow desigining in Enterprise Routing solution(ERS), Outbound contact solution(OCS), Recording Server and Genesys Reporting System as well.
        Experience not only in maintaining, but also in call-center solution and system building and implementation.
        Integrating Callcenter with PSTN and also implementing via VoIP, for remote agents.
        Experience in integration with CRM system, to realize the interface of screen popping, easy information inputting and query for historic business records, etc.
        Excellent Chinese and English oral and written communication skills. Experience working in foriegne company will be proffered.
        Interpersonal (team oriented) communication and presentation skills.
        Outstanding analytical skills
        Ability to handle stress and to work under time pressure
        Willingness to work with on-call duty
Required Background:                University degree in Information Technology or comparable education.
         2+ years hands on experience in multi-international enterprise application system deployment and maintain.

Compensation:        Negotiable