How to use the VRTSexplorer

alex_linux

Details:
VRTSexplorer, also known as Veritas Explorer,
vxexplorer, and vxexplore, is a tool provided by Symantec
Corporation Technical Support that is executed on a host to gather some of the
information that may be needed by a Support Engineer to troubleshoot an issue.
The output of this utility is a compressed tar file that must be sent to
Support. The information collected may not be sufficient to resolve the issue,
but it is likely to give very relevant information about it. This utility will
run on Solaris, SUSE Linux, Red Hat Linux, AIX, and HP-UX.
Note:
No user data is collected by the VRTSexplorer utility. Only the technical
information about some server configuration and the installed VERITAS products
are collected. For the exact information that is collected by the
VRTSexplorer utility, and other additional information refer to the
README located in the VRTSexplorer directory after downloading and
untarring.
The use of VRTSexplorer utility involves three
different steps:
1. Obtaining VRTSexplorer
2. Executing the VRTSexplorer
binary
3. Sending the output to Symantec
Technical Support
These steps are detailed below:

1. Obtaining the
package that contains the VRTSexplorer utility:
Note: The VRTSexplorer
utility is now packaged with the Veritas Support Tools, VRTSspt, package
which is included on some of the product CDs and available for download. If this
package is installed on the host, this step can be skipped unless the latest
VRTSexplorer utility is to be run, as the utility is located in the
/opt/VRTSspt/VRTSexplorer directory. For more information about the
Veritas Support Tools package and the tools that it contains (VRTSexplorer,
metasave, vxbench, etc.), please refer to the Related Documents section below.
Otherwise, the VRTSexplorer utility must be downloaded from the Symantec
FTP site. The package can be downloaded and the binary executed from any
directory. However, to remain consistent with installed applications, extract
the package in the /opt directory.
To download the VRTSexplorer
utility, follow the below instructions:
Connect to the FTP site:
# ftp ftp.veritas.com
The below
message appears with a prompt for a login name. Log in as the user
anonymous.
Connected
to ftp.veritas.com
220-ftp
220-***********************************************************************
220-  This
system is for the use of authorized users only. Individuals
220-  using
this computer system without authority, or in excess of their
220-
authority, are subject to having all of their activities on this
220-
system monitored and recorded.
220-  In
the course of monitoring individuals improperly using this
220-
system, or in the course of system maintenance, the activities of
220-
authorized users also are monitored.
220-
Anyone using this system expressly consents to such monitoring
220-  and
recording. Please be advised that unauthorized access to this
220-
system is a violation of State and Federal law. If monitoring
220-
reveals possible evidence of criminal activity, system personnel
220-  may
provide that evidence to law enforcement officials.
220-***********************************************************************
220
Name (ftp.veritas.com
): anonymous
The below
message appears with a prompt for a password. Use a full email address as the
password:
331 Guest
login ok, send your complete e-mail address as password.
Password: customer@email.com
While logged into the FTP server as
the user anonymous, it is not possible to list any files or directories.
It is important that the below steps are followed exactly:
Change directories to
/pub/support:
ftp> cd /pub/support
Set FTP mode to binary:
ftp>
bin
Download
the file that contains utility:
ftp>
get vxexplore.tar.Z
Close the
ftp connection:
ftp>
bye
Untar the
download:

Untar the
downloaded file (only if the VRTSexplorer utility has been downloaded and
not installed with the VRTSspt package) :
# zcat
vxexplore.tar.Z | tar xvf -
The above
command will create a VRTSexplorer directory containing everything that
is needed. Change into this directory:
# cd
VRTSexplorer  
2. Execute the
VRTSexplorer utility:
Some notes
on the execution of VRTSexplorer:
· To
determine the version of VRTSexplorer that is on the host, along with
other options, execute # ./VRTSexplorer -help:
#
./VRTSexplorer -help
VRTSexplorer: version 5.0f
· To run
the VRTSexplorer utility for only one particular product, such as Veritas
Volume Manager, execute:
#
./VRTSexplorer vxvm
· To run
the VRTSexplorer utility to exclude a particular product, such as Veritas
NetBackup, execute:
#
./VRTSexplorer -nbu
Refer to
the README file for additional options that are available with the
VRTSexplorer utility.
The below
messages will appear requesting input for the case number, destination
directory, restart of vxconfigd (do not choose to do this if PowerPath is
installed or if this is a node in a cluster), etc. The program will output
several messages and finish by tarring and compressing the collected
information. Please note that this operation can take some time to complete.

Below is an
example of what might be seen (the messages below are from VRTSexplorer
version 5.0f and will be different from earlier versions of the utility)
when executing the VRTSexplorer utility to gather information about a
host:

#
./VRTSexplorer
VRTSexplorer:
Initializing.
VRTSexplorer: Please enter
case number, or just hit enter: 150-175-206
VRTSexplorer: Please select a
destination directory (default: /tmp): /tmp
VRTSexplorer: Using /tmp as
destination directory.
VRTSexplorer: Collecting
system configuration information for SunOS system.
VRTSexplorer: Collecting
VERITAS package version information.
VRTSexplorer: Collecting
loadable module information.
VRTSexplorer: Collecting SLIM
information.
VRTSexplorer: Collecting SLIM
Agent installer logs.
VRTSexplorer: Collecting SLIM
Server installer logs.
VRTSexplorer: Collecting
Cross Product/Platform Installation (CPI) information.
VRTSexplorer: Collecting ISIS
configuration information.
VRTSexplorer: Collecting
VERITAS SANPoint Control Console configuration information.
#####  All
information and files will be placed under
/tmp/VRTSexplorer_111-222-333_server1/spc
        
Logfile is /tmp/VRTSexplorer_111-222-333_server1/spc/LOG
#####
Capturing SAL/VAIL/VEA information from host server1'
#####
Saving VERITAS Package Information..........
#####
Logging VEA Information #####
        
+Copying vxisis.log files.
        
+Copying /var/vx/isis vxsvc corefiles
        
+Copying /opt/VRTSob/bin vxsvc corefiles
#####
Logging VRTSvail Information #####
        
Checksum /opt/VRTSvail/providers/vx*:...............
#####
Saving Detailed information for all VERITAS
packages..........................
#####
Saving Host syslogs #####
        
+Copying syslog files.....
VRTSexplorer: Collecting SIG
licensing information.
VRTSexplorer: Collecting VRW
configuration information.
VRTSexplorer: Collecting VxFS
configuration information.
VRTSexplorer: Determining
current VxVM operating mode.
VRTSexplorer: Collecting VxVM
configuration information.
VRTSexplorer: Collecting DMP
configuration information.
NOTICE:
This section will stop and restart the VxVM Configuration Daemon,
      
vxconfigd.  This may cause your VxVA, VMSA and/or VEA session to
exit.
       This
may also cause a momentary stoppage of any VxVM configuration
      
actions. This should not harm any data; however, it may cause some
      
configuration operations (e.g. moving subdisks, plex
      
resynchronization) to abort unexpectedly.  Any VxVM configuration
      
changes should be completed before running this section.
       If
you are using EMC PowerPath devices with Veritas Volume Manager,
       you
must run the EMC command(s) 'powervxvm setup' (or 'safevxvm
      
setup') and/or 'powervxvm online' (or 'safevxvm online') if this
      
script terminates abnormally.
Restart
VxVM Configuration Daemon? [y,n] (default: n) n
VRTSexplorer: Collecting VRAS
configuration information.
VRTSexplorer: Collecting Web
GUI Engine information.
VRTSexplorer: Script
finished.
VRTSexplorer: Please ftp
/tmp/VRTSexplorer_111-222-333_server1.tar.gz to
ftp.veritas.com:/incoming
#
3. Send the file created
above to Symantec Technical Support:
Connect to
the FTP site:
# ftp
ftp.veritas.com
The below
message appears with a prompt for a login name. Log in as the user
anonymous.
Connected
to ftp.veritas.com
220-ftp
220-***********************************************************************
220-  This
system is for the use of authorized users only. Individuals
220-  using
this computer system without authority, or in excess of their
220-
authority, are subject to having all of their activities on this
220-
system monitored and recorded.
220-  In
the course of monitoring individuals improperly using this
220-
system, or in the course of system maintenance, the activities of
220-
authorized users also are monitored.
220-
Anyone using this system expressly consents to such monitoring
220-  and
recording. Please be advised that unauthorized access to this
220-
system is a violation of State and Federal law. If monitoring
220-
reveals possible evidence of criminal activity, system personnel
220-  may
provide that evidence to law enforcement officials.
220-***********************************************************************
220
Name (ftp.veritas.com
): anonymous
The below
message appears with a prompt for a password. Use a full email address as the
password:
331 Guest
login ok, send your complete e-mail address as password.
Password: customer@email.com
While logged into the FTP server as
the user anonymous, it is not possible to list any files or directories.
It is important that the below steps are followed exactly:

Change into the /incoming
directory:
ftp> cd /incoming
Set FTP mode to binary:
ftp> bin
Upload the file that was created
above:
ftp> put
VRTSexplorer_150-175-206_server1.tar.Z
Close the ftp connection:
ftp> bye
If this is an existing case, call or email the Technical
Support Engineer assigned to the case to let them know the VRTSexplorer
data is available along with the name of the file that was uploaded. If a case
has not been created for the issue, contact Technical Support via your local
support hotline to create a new case, or create a new case on the Web via
MySupport at  
https://mysupport.symantec.com/
and provide the name of the file
that was uploaded along with a description of the issue.
Related
Documents:
261451
: How to download the Symantec (formerly VERITAS) Support
Tools package

http://support.veritas.com/docs/261451
262995
: VRTSExplorer hangs or appears to have
hung.

http://support.veritas.com/docs/262995
               
               
               

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