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Job Title: Technical Support Engineer
Job Location:Shanghai
Job Description:
1.Deliver High Quality Solutions to Customers Quickly, Courteously and Cost-effectively
2.Provide high level Technical Support to Enterprise customers through technical expertise.
3.Working closely with Higher level Technical Support team and Service Engineering Group(R&D) in identifying and resolving the problem
4.Provide technical Training, write technical solution documents
5.Product Testing/Beta Testing
6.Email and phone support, willing to be assigned to field service occasionally
Requirements:
1.BS graduate of an IT related course (preferably Computer Science or Computer Engineering).
1+ years' working experience with software or network operations, helpdesk, troubleshooting.
2.Good command of English,must have the CET-4(having CET-6 will be an advantage).
3.Familiar with General operating system and Network Technologies
*Linux/Windows/Domino/Exchange/Sendmail
*Anti-virus related knowledge and experience
4.Must have one of the following IT industry certificates
*MCSE/CCNA/RHCE/SCSA/CISSP/LPIC/CLP/CIW/CCSA/CompTIA/NCLP/TCSE/TCAE
5.Fast Learning, Strong multi-tasking and problem resolution abilities.
6.Willing to team working, Self-motivating with open mind; Ability to manage time effectively.
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趋势科技简介
趋势科技—网络安全软件及服务领域的全球领导者,几年前就以卓越的前瞻和技术革新能力引领了从桌面防毒到网络服务器和网关防毒的潮流,现在又以独特的服务理念再次向业界证明了趋势科技的前瞻性和领导地位。趋势科技于1988年成立于美国加州,目前总部位于日本东京和美国硅谷,目前在30个国家和地区设有分公司,员工总数超过3000人。趋势科技分别在日本东京证券交易所和美国NASDAQ上市,并分别在2002年10月和2004年9月入选日经指数成分股和道琼斯可持续性指数。趋势科技2004年的收入接近6亿美元,是一家高成长性的跨国信息安全软件公司。 |
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