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我朋友因为家庭原因需要来国内工作。location最好是上海。别的地方也可考虑。
下面是他给我的简历的一部分。。
如果有合适的职位。请猎头MM or GG联系我一下。邮件 langce#gmail.com。谢谢了。。
• More than 14 yrs of IT Management, Service Delivery and Service Support in the industry with ITIL Service Manager Certification
• 3 years working experience in China, based in Shanghai
• 7 years of managerial role leading a team of 10 engineers and an outsource IT service desk team providing infrastructure, applications support & project management with regional exposure of 14 countries
• More than 10 years of solid hands on experience on desktop support and infrastructure setup with Cisco and HP hardware
• High-level multinational customer interaction with consulting
Detail Work Process
1) Establish ITIL strategy such as Incident, problem and change management processes for China and organize different support team for Messaging, Security, Infrastructure and Projects
2) Coordinates IT operation activities with other organizational departments or divisions, locally and globally, reviews and plans the computerization needs of various user departments E.g. Purchasing of the computer equipments
3) Establish computer operation priorities in order to provide effective service to all users by introduction of the database work flow
4) Establish standard policies and procedures for providing routine maintenance service for IT equipment based on ITIL conformance in accordance to Global policies
5) Establish Key Performance Indicator (KPI) and Operational Level Agreement (OLA) for all IT operation for the various departments
6) Establish Standard reports and processes for all Operational Events such as Server Performance, Network Performance etc
7) Establish Security reports and processes for all the computer equipments
 Plan and execute all IT projects in accordance with global, regional IT and China business strategy
Certification
Asia Businesses Program – CEIBS (2009)
ITIL Service Manager 2.0 (2007)
ITIL Foundation (2006)
Lead Auditor (2004)
CCNA 2.0, MCSE NT4.0, MCSE2000, CCSA2000 (2000)
In Progress and waiting for EXAM: PRINCE II & ITIL Service Manager 3.0
Language:
English – Speaking and Writing,Chinese – Speaking and Writing,Cantonese – Speaking and Writing,Taiwanese – Speaking and Writing |
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发表于 2009-09-16 23:10
