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请随时与ulrica联系O(∩_∩)O~:ulrica.zheng@e4u.cn
MSN:chenchen-99361@sohu.com
Skills:
• Position prefers a Bachelor of Science Degree in Computer Science/related field or equivalent industry related experience.
• Candidate must demonstrate working knowledge with major software/hardware vendor support methodology and procedures, strong working knowledge of one or more specialty areas within customer support such as Networking, UNIX, Windows, Software and Open Systems Host and reacts quickly to interrupt driven workload and handles multiple tasks simultaneously.
• Candidate must demonstrate excellent customer service skills, organizational, interpersonal communication and presentation skills, including strong sense of urgency, tact and professionalism. Must have the ability to work independently, with minimal supervision and possess excellent research/technical skills.
• Internal candidates should demonstrate specific knowledge of EMC products. Familiarity with Customer Service Technical Support environment is preferred.
• Remote support position
• Willing to work a 7 day week roster
• Occasional travel required for training or to site to support customers who have problems.
• Would be expected to deliver training / share knowledge
• Needs to be able to work as part of a team
Specific Requirements:
• Installation and troubleshooting UNIX environments
• In depth experience of at least two of the following areas:
1. Advanced Sun Solaris
2. Advanced Hewlett Packard HP-UX
3. Advanced IBM AIX
4. Advanced Linux (Redhat and SUSE)
5. Advanced Tru64
6. Advanced OpenVMS
7. Knowledge of Mainframe beneficial, but not mandatory
8. Knowledge of Clustering
1. SunCluster
2. VCS
3. HACMP
4. HP ServiceGuard
5. OpenVMS clustering
6. Linux Clustering
7. TruCluster
9. Database knowledge (particularly Backup & Recovery)
1. Oracle
2. Informix
3. DB2
• Data replication, backup & recovery experience desirable
• Vendor Certification beneficial but not mandatory
• Good working knowledge of IP, iSCSI and fibre channel protocols
• Knowledge of EMC DMX or Clarion storage arrays or connectivity to 3rd party storage arrays. |
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