WindRiver - 招聘IT系统工程师 (成都)

jerrylu

职位描述
General Summary of Position:
Describe, in a few sentences, the purpose of the job and a brief overview of the position.
The Remote Systems Administrator is a Desktop Support position which manages desktop-related support issues; interfaces with end-users and assists the IT organization in troubleshooting of server and network components.
This position will allow for participation in global projects, providing an opportunity for the individual to work with colleagues from around the world.
The Remote Systems Administrator position will require on-call support.

Major Responsibilities:
• Provide help desk support.
• Responsible for monitoring backups, network connectivity and overall server maintenance and documentation.
• Provides technical support to internal desktop systems.
• Installs, configures, and troubleshoots desktop systems, workstations, and servers in a heterogeneous environment.
• Maintains password security, data integrity, and file system security for the desktop environment.
• Communicates highly technical information to both technical and non-technical personnel.
• Recommends hardware and software solutions, including new acquisitions and upgrades.
• May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
• Support local and remote users on Windows / UNIX platforms.Participate in global projects and initiatives, taking the lead on projects and problems when requested or as appropriate.
• Works with vendors and manufacturers to maintain up to date support and systems versions.

Contribution & Initiative:
• By coordinating, diagnosing, and troubleshooting incoming employee calls, provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access.
• Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
• Supports and maintains effective relationships with users.
• Participates in Developing, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
• Must have strong technical skills, the ability to perform several tasks simultaneously, and good communications skills. The individual must learn quickly and adapt to a changing environment and be eager to accept new responsibilities. Experience in system administration is required.

Complexity, Independence, Judgement & Accountability:
• Individual must be capable of supporting a large number of employees with desktop support to include troubleshooting, repair and/or configurations on work stations and peripherals.
• Knowledge of Win XP, 2000 desktop applications, PC & printer hardware repair, Microsoft certifications, A+ Certified, software, operating systems, network systems, LAN/WAN, telephone system installation and maintenance, customer service is required.

Leadership & Influence:
• Must demonstrate a positive influence towards colleagues and business associates. Individual must proactively support policies, processes and practices.
• Can be a good team player

Minimum Knowledge, Skills, and Abilities Required:
• Good command of English in reading, writing and speaking and native Chinese speaker.
• 3 to 5 years experience in system administration, network management and user support.
• Educated to University degree level, preferable to have MCSE, or equivalent by experience.
• Cisco CallManager System knowledge or experience is advantageous.

公司介绍
Wind River is the market leader in device software optimization. Wind River enables companies to develop and run software faster, better, at a lower cost and more reliably. Wind River Platforms tightly integrate a rich set of market-leading operating systems, development tools and middleware with services to provide a complete foundation that meets the specific requirements of a vertical market. Wind River's products and professional services are used in multiple markets including aerospace and defense, automotive, digital consumer, industrial, and network infrastructure. Companies from around the world turn to Wind River to create the most reliable products and to accelerate their time to market.

Founded in 1981, Wind River is headquartered in Alameda, California, with operations worldwide. To learn more, visit Wind River at www.windriver.com

风河系统公司
风河系统公司是全球DSO的领导者。公司成立于1981年，总部设在美国加利福尼亚洲的Alameda，分支机构遍布全球。风河能使企业在低成本高可靠性的前提下更快更好的开发并运行软件。风河的平台化产品紧密地结合了一整套丰富的具有市场领导地位的操作系统、开发工具和中间件并配合维护服务，提供了一套可以满足高端市场特殊要求的完整的基础构架。风河的产品和专业的服务面向航空航天与国防，汽车电子，消费电子，工业控制以及网络设备等多种市场。如今，遍布全球的企业都选择了风河创造自己最可靠的产品并缩短了产品投向市场的周期。

有意者请将简历发到我的邮箱: Jerry.Lu@windriver.com