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本帖最后由 victor620 于 2010-08-16 16:10 编辑
如果您对以下职位感兴趣，
请将简历发到recruiting@skyingtech.com
This company is a Fortune 500 enterprise and a global leader in e-commerce.
TITLE ： Quality & Implementation Manager
This position is also leading the QI team to improve Customer Service Operation.
Deliverables/ Scope:
Responsible for the management and functional fulfilment of CS Operations Integration
- Develop business requirements and functional specifications for projects
- Coordinate the technical development effort and operational implementation process through launches
- Ensure the successful transition of completed projects to ongoing management
- Work across the CS in a global wise environment
- Lead process-improvement efforts and manage the implementation of both business processes and technical solutions
- Evaluate and implement opportunities for improving project/s time-line, accuracy to business requirement, and cost
- Manage the quality assurance program of the CS department, this includes set and develop quality team goals and standards & supervise, develop and coach QA staff
- Identify quality issues and collaborate with operations and training to identify opportunities to improve service delivery and increase quality levels and/or scores
- Calibrate internal QA standards and tools within customer expectations
- Find improvement area in current CS related content and drive corrective solution implementation based on the Joyo Amazon strategy
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发表于 2010-08-16 16:08