Ebay高薪诚聘——MTS Level 2 Engineer（Cantonese）

HRvivian

eBay (NASDAQ:EBAY; http://www.ebay.com)是全球最大的交易网站之一。经过十年的发展，eBay 成长为历史上发展最快的公司之一。目前eBay在全球33个国家和地区设有分支机构，拥有超过2.12亿注册用户，被誉为全球互联网上最受欢迎的购物网站。
PayPal是eBay旗下的一家公司，类似于淘宝的支付宝，是eBay的支付平台。PayPal服务建立在现有的银行账户和信用卡的金融基础设施之上，致力于让个人或企业通过电子邮件，即可安全、轻松的在线支付和接收款项。

投递简历方式：
Name: vivian
Mail: hrvivian2010@126.com

职位要求是怎样的：
计算机相关专业本科以上学历；
粤语母语；
一年以上Java开发经验或技术支持经验；
沟通技巧佳；
热爱电子商务行业；

工作地点在哪里：
上海张江高科技园区（地铁二号线张江站下来即到）

MTS Level 2 Engineer

The MTS Level 2 Engineer will serve as a knowledgeable resource to provide short-term and long term technical solutions for developers and end users. The MTS L2 will work with PayPal China's Business Units, Marketing, Product Management, Content Writer, Engineer teams and assist with integrations of PayPals payment processing services. This role will require direct interface with clients and provide guidance and direction in all phases of integration of PayPals service.

MTS L2 is responsible for providing technical design and code level support to PayPal members. MTS L2 plays an important role in enabling program members to create applications that contribute to increased transaction volume on the PayPal site. MTS L2 also provides important feedback to internal product groups that produce tools and features used by developers.  MTS L2 needs to be competent in understanding web-based applications. They will have strong communication and customer interaction skills. They will also be accomplished at problem solving and moving between varied tasks

Specific Duties:
- Provide direct technical support (phone and email) to PayPal merchants integrating PayPal products into their websites.
- Installation and setup of Payment interface and APIs for PayPal merchants
- Work with developers and merchant on integration of PayPal to websites.
- Provide technical consulting on best practices and tools available to integrate PayPal product.
- Provide troubleshooting and support to PayPal merchants integrating the PayPal product.
- Run test scenarios and QA testing for customer integrations.
- Troubleshoot installation issues and ensure a smooth and prompt implementation experience for customers.
- Provides direct technical support to integrated PayPal PayPal merchants. (L1 duties as required)
- Identify and troubleshoot merchant technical issues with PayPal merchant tools.
- Communicate fix or workaround for issue to merchant.
- Work with current MTS tools in order to communicate issues to PayPal merchants and to other PayPal departments.
- Identifies, verifies and documents irregularities in PayPal API functionality, including posting appropriate bugs. Manage bug process when appropriate (i.e., Discover, log, and, follow up on bugs and communicate when fixed).
- Monitors PayPal developer message boards to produce summaries of technical issues and post appropriate responses.
- May give presentations on development to audiences of varying sizes.
- Monitors code rollouts for issues effecting developers and/or the developer test environment (MIE).
- Participates in the development of tools, systems and processes aimed at improving product supportability or overall support productivity.

Requirements
- BS, Technical degree or equivalent experience
- Fluency in Cantonese
- 1+ year of experience within Merchant technical services
- Experience with relational databases preferred
- Experience with web technologies, development languages and environments, including 1 or more of the following: C/C++, Perl, Java, VB, .Net, SQL, MySQL, PHP, Cold Fusion, ASP,Window Servers, Unix/Linux, XML
- Excellent customer handling skills


For internal applicants:
Candidates will be expected to work weekends
Applicants to this role should fulfil the following criteria to apply.
The applicant must have actively engaged with their Supervisor/ Manager prior to the submission of their application.
The candidate must agree with the Supervisor that their skills are relevant for the role. The Supervisor’s written approval email must be attached to the CV.
The applicant must not be on a disciplinary/PIP at the time of application.
The applicant must be in their current role for 6 months.
The applicant must have an IPPR of 'Meets' or above in their most recent performance appraisal.
The applicant should note the shift hrs required and be flexible according to business needs should these change . This would also include some weekend work
Relevant Work Authorisation Visa Required