Linux/Unix .Technical Support Engineer

bella_qu

Technical Support Engineer
Location:  Beijing, China
The candidate is expected to:
•        2+ years of professional work experience
•        Answer telephone hotline and web based inquiries from customers regarding Red Hat software
•        Analyze problems with non-functioning software to identify problem areas and recommend corrective actions
•        Use professional concept and exercises judgment within defined procedures
•        Have an understanding of different installation methods, networking, firewall, security, clustering, web servers, and any database
REQUIRED SKILLS:
        Two or more years of experience (5+ for senior) in troubleshooting, debugging, and configuration of different applications especially related to Linux.
•        Deep understanding of Linux/Unix and Open Source
•        Understanding of Operating Systems, especially Linux, programming languages and Software Engineering.
•        Specific experience in Kernel, TCP/IP, LDAP/NIS, NFS, SAMBA, TCP/IP. Enterprise Hardware (like SAN/NAS) a plus
•        Good knowledge on Java, J2EE or JBoss a plus
•        Well developed reading, writing and speaking Mandarin Chinese and English skills
•        Fluent Cantonese speaking a plus
•        Ability to convey information concisely and clearly to all levels of clients
•        Prior experience in a support role is preferred
•        Active participation in LUGs (Linux/unix Groups) and Open Source
•        Projects will be an added advantage
•        Senior engineers are expected to lead small teams and mentor junior people.
•        Degree preferably in a scientific, technical or Computer Science

MSN: rain_breeze2005@hotmail.com
Mobile:138 168 618 34(SH)