重庆急招wintel support，unix support

gdqiqi

重庆知名外企急招UNIX/WINTEL/DATABASE Deep Technical Support20名，急！
以下是具体的JD，有考虑的朋友速联系，谢谢，加急！
MSN:sophie-hr@hotmail.com

UNIX Deep Technical Support
Profile:
•        Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience.
•        Formal IT qualification (certifications)
•        Minimum of 4/5 years experience within IT Operations, infrastructure services support (Systems and Network management), operations monitoring and end user support.
•        In-depth knowledge of the technology. Minimum of 4/5 years technical knowledge of the applicable Technology that you will be responsible for. Must be able to demonstrate troubleshooting and problem solving skills.
•        Technologies would include: Linux, HP-UX, Sun Solaris, and or AIX
•        Excellent understanding of ITSM\ITIL processes. Preferably ITIL trained.
•        Project Management exposure is a plus
•        Flexible, working in shifts, performing standby activities on operational basis
Responsibilities:
As a deep technical support engineer, he/she will take on a combination of the following responsibilities

•        Account Champion – be Single Point of Contact for any technical issues for a certain account
•        Knowledge Transition Lead -- Ensure project deliverables (documentation, RTPA, etc) are met in conjunction with transition timelines. Work closely with I&T Manager to properly inbound upcoming account
•        Problem Management -- Perform proactive analysis of incident data in an attempt to identify recurring incidents or emerging trends
•        Change Management -- Review, prioritize, approve, seek approval and communicate change records that are received via the Change Management Process.
•        Incident Management – Ensure quick and quality resolution of incidents that are escalated to Deep Technical Support
•        Capacity Management -- Ensure proper and accurate performance monitoring, via standard reporting or other sources (as defined in the SLA).
•        Release to Build and Test – Implement or adapt service support according defined project. Assist and prepare Acceptance-for-Support session.
•        Configuration Management -- Keep Configuration Management tool up to date, as directed by TL or account team.
•        Certified Internal Trainer -- Responsible in conducting process or technical-related trainings to the organization -- Responsible in creating/reviewing modules for trainings
•        Provide documentation and training for L1/L2  -- Follow training plans, requirements and schedules as outlined by the Manager. Create runbooks for L1/L2 teams’ use
•        Being responsive to clients whilst following the principles and procedures of the quality management system
•        Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit

Core Competency:
•        Must be a Service and Customer oriented team player. Flexible, self motivated with the ability to work under pressure in an International and culturally diverse organization.
•        Must possess the ability to prioritize and perform multiple tasks.
•        Good motivational skills plus verbal and written communication skills, strong command of English Language. Must be additionally fluent in at least one of the common languages of the supported customer (dependant on region). Fluent in local languages advantageous.
•        Negotiation, Team Leadership Skills: Must be able to demonstrate guidance, control & direction.
•        Advanced knowlege on ITIL processes such as  Incident Management , Problem Management, Change Management, Configuration Management, Release Management, and Escalation Management. Should be able to drive and influence other resources to follow standard processes
•        Able to start and complete simple to complex projects
•        Advanced knowledge management skills used to document and drive efficiencies and standardization
•        Expert level skills for the technologies mentioned in the profile. Able to execute tasks even without CBAs/documentations/guidelines. Can also create the CBAs independently.

WINTEL Deep Technical Support
Profile:
•        Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience.
•        Formal IT qualification (certifications)
•        Minimum of 4/5 years experience within IT Operations, infrastructure services support (Systems and Network management), operations monitoring and end user support.
•        In-depth knowledge of the technology. Minimum of 4/5 years technical knowledge of the applicable Technology that you will be responsible for. Must be able to demonstrate troubleshooting and problem solving skills.
•        Technologies would include: Windows 2000, Windows 2003, Windows 2008, Active Directory, Citrix, VMWare, Hyper-V
•        Excellent understanding of ITSM\ITIL processes. Preferably ITIL trained.
•        Project Management exposure is a plus
•        Flexible, working in shifts, performing standby activities on operational basis

Responsibilities:
As a deep technical support engineer, he/she will take on a combination of the following responsibilities

•        Account Champion – be Single Point of Contact for any technical issues for a certain account
•        Knowledge Transition Lead -- Ensure project deliverables (documentation, RTPA, etc) are met in conjunction with transition timelines. Work closely with I&T Manager to properly inbound upcoming account
•        Problem Management -- Perform proactive analysis of incident data in an attempt to identify recurring incidents or emerging trends
•        Change Management -- Review, prioritize, approve, seek approval and communicate change records that are received via the Change Management Process.
•        Incident Management – Ensure quick and quality resolution of incidents that are escalated to Deep Technical Support
•        Capacity Management -- Ensure proper and accurate performance monitoring, via standard reporting or other sources (as defined in the SLA).
•        Release to Build and Test – Implement or adapt service support according defined project. Assist and prepare Acceptance-for-Support session.
•        Configuration Management -- Keep Configuration Management tool up to date, as directed by TL or account team.
•        Certified Internal Trainer -- Responsible in conducting process or technical-related trainings to the organization -- Responsible in creating/reviewing modules for trainings
•        Provide documentation and training for L1/L2  -- Follow training plans, requirements and schedules as outlined by the Manager. Create runbooks for L1/L2 teams’ use
•        Being responsive to clients whilst following the principles and procedures of the quality management system
•        Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit

Core Competency:
•        Must be a Service and Customer oriented team player. Flexible, self motivated with the ability to work under pressure in an International and culturally diverse organization.
•        Must possess the ability to prioritize and perform multiple tasks.
•        Good motivational skills plus verbal and written communication skills, strong command of English Language. Must be additionally fluent in at least one of the common languages of the supported customer (dependant on region). Fluent in local languages advantageous.
•        Negotiation, Team Leadership Skills: Must be able to demonstrate guidance, control & direction.
•        Advanced knowledge on ITIL processes such as Incident Management , Problem Management, Change Management, Configuration Management, Release Management, and Escalation Management. Should be able to drive and influence other resources to follow standard processes
•        Able to start and complete simple to complex projects
•        Advanced knowledge management skills used to document and drive efficiencies and standardization
•        Expert level skills for the technologies mentioned in the profile. Able to execute tasks even without CBAs/documentations/guidelines. Can also create the CBAs independently.

DATABASE Deep Technical Support

Profile:
•        Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience.
•        Formal IT qualification (certifications)
•        Minimum of 4/5 years experience within IT Operations, infrastructure services support (Systems and Network management), operations monitoring and end user support.
•        In-depth knowledge of the technology. Minimum of 4/5 years technical knowledge of the applicable Technology that you will be responsible for. Must be able to demonstrate troubleshooting and problem solving skills.
•        Technologies would include: Oracle 9i & 10g, MS-SQL Server, Sybase, Informix, DB2,
•        MySQL
•        Excellent understanding of ITSM\ITIL processes. Preferably ITIL trained.
•        Project Management exposure is a plus
•        Flexible, working in shifts, performing standby activities on operational basis

Responsibilities:
As a deep technical support engineer, he/she will take on a combination of the following responsibilities

•        Account Champion – be Single Point of Contact for any technical issues for a certain account
•        Knowledge Transition Lead -- Ensure project deliverables (documentation, RTPA, etc) are met in conjunction with transition timelines. Work closely with I&T Manager to properly inbound upcoming account
•        Problem Management -- Perform proactive analysis of incident data in an attempt to identify recurring incidents or emerging trends
•        Change Management -- Review, prioritize, approve, seek approval and communicate change records that are received via the Change Management Process.
•        Incident Management – Ensure quick and quality resolution of incidents that are escalated to Deep Technical Support
•        Capacity Management -- Ensure proper and accurate performance monitoring, via standard reporting or other sources (as defined in the SLA).
•        Release to Build and Test – Implement or adapt service support according defined project. Assist and prepare Acceptance-for-Support session.
•        Configuration Management -- Keep Configuration Management tool up to date, as directed by TL or account team.
•        Certified Internal Trainer -- Responsible in conducting process or technical-related trainings to the organization -- Responsible in creating/reviewing modules for trainings
•        Provide documentation and training for L1/L2  -- Follow training plans, requirements and schedules as outlined by the Manager. Create runbooks for L1/L2 teams’ use
•        Being responsive to clients whilst following the principles and procedures of the quality management system
•        Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit

Core Competency:
•        Must be a Service and Customer oriented team player. Flexible, self motivated with the ability to work under pressure in an International and culturally diverse organization.
•        Must possess the ability to prioritize and perform multiple tasks.
•        Good motivational skills plus verbal and written communication skills, strong command of English Language. Must be additionally fluent in at least one of the common languages of the supported customer (dependant on region). Fluent in local languages advantageous.
•        Negotiation, Team Leadership Skills: Must be able to demonstrate guidance, control & direction.
•        Advanced knowledge on ITIL processes such as Incident Management , Problem Management, Change Management, Configuration Management, Release Management, and Escalation Management. Should be able to drive and influence other resources to follow standard processes
•        Able to start and complete simple to complex projects
•        Advanced knowledge management skills used to document and drive efficiencies and standardization
•        Expert level skills for the technologies mentioned in the profile. Able to execute tasks even without CBAs/documentations/guidelines. Can also create the CBAs independently.