642-164题库下载

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<p align="left"><p align="left">最新642-164题库分享，覆盖Others考试</p></p><p align="left"><p align="left">1. Where do you enable the CRS engine?</p></p><p align="left"><p align="left">A. Publisher Activation page</p></p><p align="left"><p align="left">B. Component Activation page</p></p><p align="left"><p align="left">C. Cluster Setup page</p></p><p align="left"><p align="left">D. Server Setup page</p></p><p align="left"><p align="left">Answer: B</p></p><p align="left"><p align="left">2. When would the Cisco Supervisor Desktop fail to show an agent that is logged in?</p></p><p align="left"><p align="left">A. The agent is not ready.</p></p><p align="left"><p align="left">B. The agent is not on a call.</p></p><p align="left"><p align="left">C. The agent is an IP phone agent.</p></p><p align="left"><p align="left">D. The agent is not in the team currently being viewed by the supervisor.</p></p><p align="left"><p align="left">Answer: D</p></p><p align="left"><p align="left">3. What is a benefit of using subflows?</p></p><p align="left"><p align="left">A. decreases the amount of flows</p></p><p align="left"><p align="left">B. collects information about callers to agents</p></p><p align="left"><p align="left">C. creates a framework for CRS Server status reporting</p></p><p align="left"><p align="left">D. decreases latency through increased bandwidth on CRS Server</p></p><p align="left"><p align="left">E. provides more efficient management of flows that are called by multiple other flows</p></p><p align="left"><p align="left">Answer: E</p></p><p align="left"><p align="left">4. What three tasks are required to add a CRS application? (Choose three.)</p></p><p align="left"><p align="left">A. create a trigger</p></p><p align="left"><p align="left">B. create an application</p></p><p align="left"><p align="left">C. restart the CRS engine</p></p><p align="left"><p align="left">D. upload script to repository</p></p><p align="left"><p align="left">E. configure default session timeout</p></p><p align="left"><p align="left">Answer: ABD</p></p><p align="left"><p align="left">5. Where are CTI route points added or configured for Cisco Unified Contact Center Express?</p></p><p align="left"><p align="left">A. Cisco Unified CallManager Device Configuration</p></p><p align="left"><p align="left">B. Cisco Unified Contact Center Express Directory Management</p></p><p align="left"><p align="left">C. Cisco Supervisor Desktop</p></p><p align="left"><p align="left">D. Cisco CRS Administration, JTAPI Trigger Creation</p></p><p align="left"><p align="left">E. Cisco Unified Contact Center Express Media Subsystem</p></p><p align="left"><p align="left">Answer: D</p></p><p align="left"><p align="left">6. When a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?</p></p><p align="left"><p align="left">A. Timeout</p></p><p align="left"><p align="left">B. SQL Error</p></p><p align="left"><p align="left">C. Successful</p></p><p align="left"><p align="left">D. Connection Not Available</p></p><p align="left"><p align="left">Answer: C</p></p><p align="left"><p align="left">7. What can help expose problems with script logic or validity by simulating the execution of a script?</p></p><p align="left"><p align="left">A. Alarm and Trace Configuration</p></p><p align="left"><p align="left">B. debug session</p></p><p align="left"><p align="left">C. script validation</p></p><p align="left"><p align="left">D. script refresh</p></p><p align="left"><p align="left">Answer: B</p></p><p align="left"><p align="left">8. CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities?(Choose two.)</p></p><p align="left"><p align="left">A. Tool to collect syslog messages from multiple sources</p></p><p align="left"><p align="left">B. User Tracking to track IP telephones</p></p><p align="left"><p align="left">C. Diagnostic trace tools to analyze connectivity</p></p><p align="left"><p align="left">D. Monitoring of Cisco voice elements</p></p><p align="left"><p align="left">E. Problem alerts for operations personnel</p></p><p align="left"><p align="left">Answer: DE</p></p><p align="left"><p align="left">9. When a call terminates, which Cisco Unified CCX setting takes precedence over &quot;Automated Available&quot; to determine the agent's next state?</p></p><p align="left"><p align="left">A. Automatic Work</p></p><p align="left"><p align="left">B. Automatic WrapUp</p></p><p align="left"><p align="left">C. Prompt for this CSQ</p></p><p align="left"><p align="left">D. Service Level settings</p></p><p align="left"><p align="left">E. Resource Pool selection</p></p><p align="left"><p align="left">Answer: A</p></p><p align="left"><p align="left">10. Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?</p></p><p align="left"><p align="left">A. resources</p></p><p align="left"><p align="left">B. Skill Groups</p></p><p align="left"><p align="left">C. Resource Groups</p></p><p align="left"><p align="left">D. competence levels</p></p><p align="left"><p align="left">Answer: A</p></p>

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