【北京】赛门铁克（symantec）内部推荐（2012.11.14 更新）

eggitta

赛门铁克是全球第四大独立软件公司，同时也是全球最大的信息安全厂商和服务商。

福利介绍:

o) 每年15天年假，30天带薪病假；

o) 高级职位的offer会有一些RSU股票（干股）；

o) 公司给员工、员工配偶及员工子女购买商业保险；

o) 其他：培训费、健身费、探亲费等。

下面列出近期正在进行招聘的部分职位，有意者请将个人简历（中，英文）发送至 andrew_huang@symantec.com，如果合适我可以进行内部推荐。

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Title	Assoc SQA Engineer
Auto req ID	5075BR
Location	Beijing, CHN Tsignhua Science
About Us	Relentlessly protect the world’s  information. Make a difference at Symantec. Across the globe, we are an  ‘essential’ partner to both consumers and businesses of all sizes. We combine  our talents, our brains, and our creative energy to reinforce our place as a  world-class technical community.      In Security Technology  and Response, you will have the opportunity to be a part of a global team of  security engineers, virus hunters, threat analysts, and researchers that  provides the underlying security technology, content, and support for all  Symantec corporate and consumer security products. The division considers not  only today’s threats, but the threats of tomorrow and uses this intelligence  to develop entirely new approaches to security. These technologies are being  developed for every possible platform including the network infrastructure,  servers, desktops, and mobile devices. The group is high-talent and  high-energy, pushing new technologies that must achieve the best detection,  best performance, and best user experience in the marketplace.
Responsibilities	Responsibilities   - This position is  located in Symantec China Development Center Beijing office.   - Develops and executes  test plans and test cases, setup test environment, run test cases, document  results and report software defects.   - Works closely with QA  leads and developers to: (1) review design specifications from a quality and  testability perspective and recommend changes, and (2) provide unit and  integration level testing on early versions of new products and  features   - Assists with the  development, testing, and implementation of software quality plans and the  evaluation of quality plans at the component level.   - Takes direction from  more senior members of the team and perform the tasks according to  specification. Guide junior engineers for daily testing work.   - Performs black and  white box testing with an emphasis on growing white box skills.   - Works on test  automation procedures using a variety of software programming languages  including Java, Perl, python on mobile platform to debug and test Android(or  iOS) products.   - Participates code and  design reviews written by development engineers for Android or iOS.   - Work with developers or  other QA team members to debug/reproduce issues.   - May be assigned to  various software engineering projects that utilize skills above.
Qualifications	- MS or BS in Computer Science, 3+ years’  experience in Software development and/or quality engineering, 1+ years of  testing Mobile Software.   - Experience in debugging  mobile software applications using both user mode and Android SDK/ eclipse/  Android Emulator/ Android Tools Plugin.   - Advanced level of  experience with scripting languages such as Perl, Ruby, Python.   - Strong experience in  software engineering especially quality assurance process.   - Expert at  troubleshooting hardware and software problems in Windows, Linux, and with  simple networks.   - Ability to solve  problems proactively, is comfortable working with ambiguous specifications  but can identify and implement a solution.   - Experience programming  with Java programming language and Android APIs.   - Must be able to  interact comfortably with members of the worldwide team and employees in  other departments in Symantec.   - Ability to plan and  estimate his/her own work and should track the accuracy of his/her estimates  and learn to make adjustments based on his/her prior performance. Ability to  re-prioritize work at short notice.   - Must be a motivated,  detail-oriented individual and a good team player.   - Fluency in written and  spoken English.

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Title	Tech Support Engineer
Auto req ID	5197BR
Location	Beijing, CHN Tsignhua Science
About Us	Relentlessly protect the world’s  information. Make a difference at Symantec. Across the globe, we are an  ‘essential’ partner to both consumers and businesses of all sizes. We combine  our talents, our brains, and our creative energy to reinforce our place as a  world-class technical community.      In the Enterprise  Services group, you will have the opportunity to work with a portfolio of  options designed to maximize uptime and reduce internal IT costs. Our Support  organization is dedicated to resolving issues quickly and effectively. We  view every support engagement as an opportunity to demonstrate our commitment  to customer satisfaction.
Responsibilities	This is primarily a phone support position.  The Support Engineer functions as a member of the Global Technical Services  Organization, addressing technical product questions or resolving technical  problems. The Support Engineer has two primary responsibilities. First and  foremost is to ensure that Symantec customers receive professional and  helpful responses to their support requests. This may include being assigned  to a high-profile or high-risk customer, or to a customer who implements  Symantec products in an extremely large or complex computing environment. Second,  is to continually participate in building the capability and capacity of the  Technical Services Organization. Responds to inquiries from corporate MIS  customers, resellers, partners, consultants, development and/or maintenance  teams via telephone, electronic services. Ensure that all communications will  be handled promptly, professionally and courteously. Gathers and records  detailed information from customers to assist in problem identification and  resolution, exercises independent thinking in trouble resolution skills.  Resolves escalated complex customer issues in a timely fashion. Collects  information related to product enhancement requests as well as fully  documenting software problems from customers. Works on various projects such  as writing documentation, training of other employees, conducting research on  customer problems and other duties to directly related to supporting  customers.
Qualifications	• Bachelor’s degree, applicable  certification or equivalent experience required.   • 2-4 years experience in  network or security industry -- Previous knowledge of any of core Symantec  products.   • Experience in a high  volume/support environment.   • Knowledge of Server  hardware.   • Demonstrated strong  customer service/support skills such as active listening, good verbal and  written communication.   • Able to multi-task  across several open cases and manage and priorities own time.   • Accustomed to  conducting research to find answers to questions and solutions to problems  from various sources.   • Evidence of establishing  technical credibility with a wide range of customer contacts with the ability  to modify behavior/approach to suit customer interaction.   • Ability to provide  Coaching/Knowledge Transfer Ability.

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Title	Sr Software Engineer
Auto req ID	6009BR
Location	Beijing, CHN Tsignhua Science
About Us	Relentlessly protect the world’s  information. Make a difference at Symantec. Across the globe, we are an  ‘essential’ partner to both consumers and businesses of all sizes. We combine  our talents, our brains, and our creative energy to reinforce our place as a  world-class technical community.      In the Information  Management Group, you will have the opportunity to work directly on data  protection and archiving products using the latest disk, tape,  de-duplication, archiving, indexing and virtual technologies. This group is  devoted to changing the way organizations ensure successful backup, recovery  and archiving of information and systems. If you would like to play a part in  the success of market leading product teams such as NetBackup, PureDisk,  Backup Exec, Backup Exec System Recovery and Enterprise Vault, then this  group is for you!
Responsibilities	Research, troubleshoot and solve       complex customer software field issues under tight schedule. Identify and suggest solutions       to problems of significant scope. • Communicate and collaborate       among cross-functional teams in a multinational environment. Prioritize and manage multiple       assignments under minimal supervision
Qualifications	5+ years of hands-on experience       in C\C++ on Unix/Linux or Windows platform, both are preferred. Experience with one or more       programming skills in shell/Perl/PHP/Java Solid understanding of       multi-threading and synchronization, data structure, algorithm,       networking, STL(Standard Template Library).        • Strong problem solving ability and willing to take challenges.        • Excellent written and oral communication skills in English.        • Good team player.        • Storage/Database/Backup software development experience is a plus.        • Software performance tuning experience is a plus.        • 7+ years of experience with Bachelor’s Degree, or 5+ years with       Master’s Degree.

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Title	SQA Engineer
Auto req ID	6313BR
Location	Beijing, CHN Tsignhua Science
About Us	Relentlessly protect the world’s  information. Make a difference at Symantec. Across the globe, we are an  ‘essential’ partner to both consumers and businesses of all sizes. We combine  our talents, our brains, and our creative energy to reinforce our place as a  world-class technical community.      In the Information  Management Group, you will have the opportunity to work directly on data  protection and archiving products using the latest disk, tape,  de-duplication, archiving, indexing and virtual technologies. This group is  devoted to changing the way organizations ensure successful backup, recovery  and archiving of information and systems. If you would like to play a part in  the success of market leading product teams such as NetBackup, PureDisk,  Backup Exec, Backup Exec System Recovery and Enterprise Vault, then this  group is for you!
Responsibilities	The person for this position will perform  writing and executing test plans and test cases including manual and  automation tests on data protection software products, configuration of test  environments with different computer hardware and operation systems,  verification test results, documentation of tests results and reporting of  status, troubleshooting issues.
Qualifications	• M.S, B.S in Computer Science or related  field.   • 3 years of work  experience.   • Expertise in multiple  Operation System such as Linux/UNIX and Windows are preferred.   • Knowledge of backup  restore application and storage is plus.   • Knowledge and work  experience in one of following database application: Oracle, DB2, SQL,  Exchange, Lotus Notes, SAP, and SharePoint databases is a best plus.   • Programming skill in  script languages as Shell, Perl, Ruby are plus.   • Self-motivated, can-do  attitude, good team work and communication skill are necessary  qualities.   • English Language skills  are required.

eggitta

Title	Tech Support Engineer
Auto req ID	6182BR
Location	Beijing, CHN Tsignhua Science
About Us	Relentlessly protect the world’s  information. Make a difference at Symantec. Across the globe, we are an ‘essential’  partner to both consumers and businesses of all sizes. We combine our  talents, our brains, and our creative energy to reinforce our place as a  world-class technical community.      In Storage &  Availability Management Group, you will have the opportunity to ensure that  the world’s mission critical IT infrastructure and largest data centers are  successfully managed using storage and availability solutions from Symantec.  This group drives innovation on storage and server management, data  protection, and application performance management solutions across  heterogeneous storage and server platforms. Key products in the Storage and  Availability Management Group include Veritas Storage Foundation, Veritas  Command Central Storage and Veritas Cluster Server product lines.
Responsibilities	• Provides NetBackup product technical  support to field engineers, technicians, product support and customers when  first-line product support has failed to identify or fix equipment or  software issues.   • Document the solutions  to known issues, through Knowledgebase documents, product training, and white  paper authoring. Advocate customer requests, troubleshoot and resolve  complex, critical and sensitive support issues, and participate in conference  call escalations to provide next level issue resolution for Platinum  customers.   • Verify and duplicate  customer issues. Prioritize open issues, define and track bugs for  Development, and offer innovative ideas to improve product quality.  Participate in new product releases and beta cycles to ensure information and  training requirements are met to support new products.   • Research a wide variety  of technical subjects including operating systems, Symantec software,  security and third party applications.   • Full use and  application of standard principles, theories, concepts, and techniques. Works  on problems of moderate scope where analysis of situations or data requires a  review of identifiable factors. Exercises judgment within defined procedures  and practices to determine appropriate action.
Qualifications	• Bachelor's Degree, or a minimum of two  years technical experience, or one year technical experience plus  certification(s) (i.e. MCSE, MCP, CNE, CCNA) that sufficiently demonstrates  ability to analyze, meet deadlines, and problem solve in a product support  environment.   • 2-4 years experience in  a leadership roll with networking and storage software. The Ideal candidate  will be fully familiar with Symantec products and architecture, able to  troubleshoot and identify complex network and software issues.   • Direct customer support  experience is essential. Exceptional verbal and written communication,  customer service, and troubleshooting skills are required for this position  as well as organizational skills, high-level troubleshooting, and the ability  to meet deadlines.   • Desired Skills include:  SAN,NAS, MCSE, Oracle, Windows based Servers, Unix/Linux based Operating  Systems, DNS, TCP/IP, routing and a working knowledge of network and storage.

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Title	Sr Software Engineer
Auto req ID	6307BR
Location	Beijing, CHN Tsignhua Science
About Us	Relentlessly protect the world’s  information. Make a difference at Symantec. Across the globe, we are an  ‘essential’ partner to both consumers and businesses of all sizes. We combine  our talents, our brains, and our creative energy to reinforce our place as a  world-class technical community.      In the Information  Management Group, you will have the opportunity to work directly on data  protection and archiving products using the latest disk, tape,  de-duplication, archiving, indexing and virtual technologies. This group is  devoted to changing the way organizations ensure successful backup, recovery  and archiving of information and systems. If you would like to play a part in  the success of market leading product teams such as NetBackup, PureDisk,  Backup Exec, Backup Exec System Recovery and Enterprise Vault, then this  group is for you!
Responsibilities	We need a Software Engineer to help us to  build high-performance, highly scalable enterprise software suite on Unix  platforms. S/he will contribute to the overall design and architecture of NBU  platform and try to install them on a variety enviroment of customer. We also  need this Enginner familiar with code analysis tool, like Coverity. We need  an expert programmer who love to create complex software. Should be an  experts in the field of UNIX software installation. Should be clever  programmers that have the following characteristics:   A person who enjoys  learning details of a programming language or system   A person who enjoys  actually doing the programming rather than just theorizing about it   A person who picks up  programming quickly
Qualifications	Strong system programming and design skills  in host & network environnment. Strong debugging skills, ability to  organize and write clean and maintainable code. Passionate to work in an  exciting startup environment The candidate should have great capability for  critical-thinking   Great communication and  leadership skills.   Excellent oral/written  English   Required Skills &  Experience   Experience working an  agile development environment;   Perl development in the  Linux/Unix environment;   Programming experience  with C++, multi-threaded programming, Perl/Shell scripting; Knowledge of  database programming interfaces and database usage - MS SQL, Oracle, or other  RDBMS ;   Knowledge of Backup  technologies - NMDP;   Knowledge of Network  technologies - proxy server, Load Balancers, TCP/IP, UDP   Bachelor’s degree or  above in computer science or engineering required

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Title	SQA Engineer
Auto req ID	5424BR
Location	Beijing, CHN Tsignhua Science
About Us	Relentlessly protect the world’s  information. Make a difference at Symantec. Across the globe, we are an  ‘essential’ partner to both consumers and businesses of all sizes. We combine  our talents, our brains, and our creative energy to reinforce our place as a  world-class technical community.      In the Information  Management Group, you will have the opportunity to work directly on data  protection and archiving products using the latest disk, tape,  de-duplication, archiving, indexing and virtual technologies. This group is  devoted to changing the way organizations ensure successful backup, recovery  and archiving of information and systems. If you would like to play a part in  the success of market leading product teams such as NetBackup, PureDisk,  Backup Exec, Backup Exec System Recovery and Enterprise Vault, then this  group is for you!
Responsibilities	The person for this position will perform  writing and executing test plans and test cases including manual and  automation tests on data protection software products, configuration of test  environments with different computer hardware and operation systems,  verification test results, documentation of tests results and reporting of  status, troubleshooting issues.
Qualifications	• M.S, B.S in Computer Science or related  field.   • 5 years of work  experience.   • Expertise in multiple  Operation System such as Linux/UNIX and Windows are preferred.   • Knowledge of backup  restore application and storage is plus.   • Knowledge and work  experience in one of following database application: Oracle, DB2, SQL,  Exchange, Lotus Notes, SAP, and SharePoint databases is a best plus.   • Programming skill in  script languages as Shell, Perl, Ruby are plus.   • Self-motivated, can-do  attitude, good team work and communication skill are necessary  qualities.   • English Language skills  are required.

eggitta

Title	Sr Android Software Engineer
Auto req ID	6999BR
Location	Beijing, CHN Tsignhua Science
About Us	Enterprise Security Group (ESG) is at the  core of Symantec’s security strategy for the Enterprise. Secure Enterprise is Managed Enterprise! This team  makes it happen by developing management products, components, and services  for rapid delivery of integrated solutions in order to offer better  protection, reduce the cost of security management, and react to customers’  changing needs.
Responsibilities	• As a Sr technical member, you should be  able to play the technical leadership role in software development life  cycle.   • You should be able to  work closely with cross-geo / cross-function team on product delivery.   • You will be engaged in  the cutting-edge security technology integration based on product  roadmap.   • Work with minimal  supervision on analyze, debug and troubleshoot product issues.   • Work independently on  committed task   • Be responsible for  tuning the performance.   • Be responsible for UT  test and integration test.   • Coordinate with  teammate to do code review   • Work with QA team to  review the test strategy and test plan.   • Work with QA team to  solved defects and customer cases.
Qualifications	• At least 5 years (MS) and 8 years (BS)  overall experience in commercial software industry.   • Strong Android and Java  knowledge is a must   • Experience on security  industry is a must   • Experience on Enterprise level  Software Development is a must.   • Solid experience in  software design, development, troubleshooting and code review is a  must.   • Solid knowledge C++ and  Linux kernel is a plus.   • Good communication and  English skills.   • Good team player is a  must.   • Experience on  Agile/scrum is a plus.

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Title	iOS Software Engineer
Auto req ID	6997BR / 6998BR
Location	Beijing, CHN Tsignhua Science
About Us	In the Enterprise Product Group you will  have the opportunity to drive the fundamentals of Symantec’s enterprise  technology. Here you will work with the best and brightest focused on  influencing change within the world’s leading security software company. You  can contribute to technology strategy and vision, business development,  engineering processes and quality, and strategic operations that will affect  all of Symantec’s enterprise products.
Responsibilities	You must be able to deliver high quality  codes on commitment with minor supervision.   You must be able to  implement the design under the guidance of tech lead.   You should be responsible  to add / execute UT and automation testing on codes change for quality  purpose.   You should be able to  write up the functional design doc.   You should be good at  troubleshooting under pressure.
Qualifications	The candidate will be with   • BS or MS degree of  Computer Science or related majors.   • At least 2 years (MS)  and 5 years (BS) overall experience in commercial software industry.   • At least 1 years iOS  hands-on experiences   • Solid coding skills in  Objective-C, Cocoa, iOS SDK, and Interface Builder   • Solid coding skills  C/C++ programming   • Be able to communicate  with both English & Mandarin fluently.   • Must be a good team  member.   • Enterprise software industry experience is  a plus.   • Mobile industry  experience is a plus.   • Experience with Git,  MySQL, XML, JSON and Web Services is a plus

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Title	Sr SQA Engineer
Auto req ID	6943BR
Location	Beijing, CHN Tsignhua Science
About Us	Relentlessly protect the world’s  information. Make a difference at Symantec. Across the globe, we are an  ‘essential’ partner to both consumers and businesses of all sizes. We combine  our talents, our brains, and our creative energy to reinforce our place as a  world-class technical community.      In Endpoint &  Mobility Group, you will have the opportunity to work on global products that  secure and manage millions of endpoints for organizations of all sizes. Here,  you can find yourself being a part of Symantec’s Endpoint Protection,  Protection Suites, Mail and Web Security, IT Management, Endpoint Virtualization,  Critical System Protection, and Mobility solutions. Having a global impact  within technology’s top mega trends is what drives this group’s continual  success.
Responsibilities	Design, develop, and execute       automated tests for Symantec's App Center       product     Work closely with Development       team to review product feature specifications     Automate both new features and       regression tests     Execute and debug automated test       plans     Integrate third party mobile       device test suites into the test framework     Log product defects     Automation will include end to       end tests from server to client on iOS/Android/Blackberry devices
Qualifications	2+ years experience developing       automated test cases for web services and mobile devices.     Python scripting experience.     Experience with web services       testing, specifically REST API.     Experience using third party       automation tools for UI testing such as Selenium.     Experience using third party       automation tools for UI testing of mobile device applications such as       Monkeyrunner, Robotium, Eggplant, HP Mobile Labs.     Experience using source code       control system such as Perforce, SVN, Github, etc. for automated tests.     iOS Xcode development experience       a plus.     Ability to understand customer       use cases and prioritize test cases accordingly.     Knowledge of Linux, specifically       CentOS and RedHat.     Experience with mobile devices,       specifically Android and iOS (includes app installation/removal,       settings, debugging network issues, and understanding of device logs     Basic knowledge of IP Routing       and HTTP/S protocol.     JSON or XML experience     Knowledge of AWS infrastructure       and how to automate launching instances a plus.

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Title	SQA Engineer
Auto req ID	6941BR / 6942BR
Location	Beijing, CHN Tsignhua Science
About Us	Relentlessly protect the world’s information.  Make a difference at Symantec. Across the globe, we are an ‘essential’  partner to both consumers and businesses of all sizes. We combine our  talents, our brains, and our creative energy to reinforce our place as a  world-class technical community.      In Endpoint &  Mobility Group, you will have the opportunity to work on global products that  secure and manage millions of endpoints for organizations of all sizes. Here,  you can find yourself being a part of Symantec’s Endpoint Protection,  Protection Suites, Mail and Web Security, IT Management, Endpoint  Virtualization, Critical System Protection, and Mobility solutions. Having a  global impact within technology’s top mega trends is what drives this group’s  continual success.
Responsibilities	Create and execute test cases       for Symantec's App        Center product     Work closely with Development       team to review product feature specifications     Review Product Requirements and       Engineering Functional specs to create feature test strategies     Execute manual web UI and mobile       device (iOS/Android/Blackberry) test cases     Execute automated tests       utilizing test framework and third party tools     Test server and client       installations     Log product defects     Debug server and client side       issues
Qualifications	2+ years experience developing test       cases for web services and mobile devices.     Python scripting experience a       plus.     Experience with web services       testing, specifically REST API.     Experience using third party       automation tools for UI testing such as Selenium.     Experience using third party automation       tools for UI testing of mobile device applications such as Monkeyrunner,       Robotium, Eggplant, HP Mobile Labs.     Experience using source code       control system such as Perforce, SVN, Github, etc. for automated tests.     iOS and/or Android development       experience a plus.     Ability to understand customer       use cases and prioritize test cases accordingly.     Knowledge of Linux, specifically       CentOS and RedHat (including RPM installations).     Experience with mobile devices,       specifically Android and iOS (includes app installation/removal,       settings, debugging network issues, rooting/jailbreaking, and       understanding of device logs     Basic knowledge of IP Routing       and HTTP/S protocol.     Experience utilizing VSPHERE     Knowledge of AWS infrastructure       and how to automate launching instances a plus.

eggitta

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Title	Sr Tech Support Engineer
Auto req ID	6741BR
Location	Beijing, CHN Tsignhua Science
Responsibilities	The Senior Support Engineer has an understanding of all Symantec products in their competencies and in-depth knowledge of several products and/or platforms. The individual is highly experienced in multiple platforms and completes assigned duties with minimal direction from Technical Services Leadership. Routinely acts independently while researching and developing solutions to customer issues. Sought by others to provide specialty knowledge in problem solving. Routinely monitors and develops electronic content to enable customer self-sufficiency. The Sr. Tech Support Engineer has three primary responsibilities - Ensure that Symantec customers receive professional and helpful responses to their service requests. - Continually participate in building the capability and capacity of the technical support organization. - Make contribution to the development and improvement of Symantec products. Organizational Position This is primarily an advanced frontline phone support position with additional research done to investigate customer issues. It could also be an entry level backline position
Qualifications	- Bachelor’s degree in Computer Science or a related field. - 4-6 years experience in network or security industry - Proficient at multiple platforms and applications - Possess various industry recognized certifications - MCSE, CCNA, CCNP, CISSP, CISA, RHCE, RHCT and etc… - Written and verbal communication skills on Mandarin/English - Work independently - proficient at customer handling, negotiation, priority setting and time management - Well rounded understanding of Symantec products and in-depth knowledge of a subset of products is preferred

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Title	Sr. Customer HUB Agent
Auto req ID	6850BR
Location	Beijing, CHN Tsignhua Science
About Us	Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community. Since its inception in 1982, Symantec has grown into a Fortune 500 company through a combination of internal development, strategic acquisition, and partnering with industry leaders. At every step in the company’s growth we have expanded both our technological expertise and our understanding of customer needs. Our ability to successfully integrate internally developed with technologies we acquire has kept Symantec at the front of its industry and enabled us to provide best-of-breed solutions for millions of corporate and individual customers in more than 50 countries. It is what has earned the company almost every major technology award and top-tier rankings from industry analysts.
Responsibilities	The Global Customer Hub (GCH) acts as the first point of contact for Symantec Enterprise Customers seeking technical support. Answering incoming phone calls from GCR and some of the other regions, each HUB Agent is responsible for routing them correctly based on the customer request and provides low level support by answering basic technical and general questions for the customer. The HUB Agent is in place to provide first level quality customer service, resulting in 100% customer satisfaction the 'very first time around'. Responsibilities mainly include answering incoming calls and emails from Enterprise (business-to-business) customers, quickly establishing customer requirements and thereby advising the customer on the best solution to their issue. Each HUB Agent takes responsibility towards specific language queues and adheres to defined service level agreements. Where appropriate, customers are routed to the relevant departments. A strong focus lies on filtering incoming calls to Enterprise Technical Support, depending on the customer's technical support entitlement. This also includes selling support when appropriate. A wide range of procedural questions for internal and external customers are answered directly by the team, proactively following up on customer cases in order to ascertain customer satisfaction and exceeding customers' expectations. Doing so, the team adheres to process documentation to ensure consistency and quality. All representatives proactively share knowledge and disseminate information to team members on a local and global basis. They constantly use customer feedback to assist in improving Symantec products and procedures, as well as the team's services and work processes.
Qualifications	Tri-lingual speakers with the ability to speak and write the following languages – Mandarin, Cantonese and English. Excellent communication skills, in particular excellent telephone manner and excellent business writing skills. Proficient in the use of MS Office, Internet and web based functions.

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Title	Sr Software Engineer
Auto req ID	6776BR
Location	Beijing, CHN Tsignhua Science
About Us	Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community. In Endpoint & Mobility Group, you will have the opportunity to work on global products that secure and manage millions of endpoints for organizations of all sizes. Here, you can find yourself being a part of Symantec’s Endpoint Protection, Protection Suites, Mail and Web Security, IT Management, Endpoint Virtualization, Critical System Protection, and Mobility solutions. Having a global impact within technology’s top mega trends is what drives this group’s continual success.
Responsibilities	Collaborates with different parties (PM/QA/DEV/InfoDev/etc) to write FSD/DSD clearly Understands the FSD/DSD clearly and have the ability to break down the task into small measurable pieces Implement brand-new software modules according to FSD/DSD on Windows platform Read and understand the preexisting codes carefully and add new features or enhancements Design unit test and integration test to make sure your changes are good Troubleshooting issues in the released product Can work independently, with little or no supervision. Have the ability to train junior software engineers as a tutor
Qualifications	5+ years (MS) or 7+ years (BS) of experience on Windows C/C++ development Strong understanding on Data structure, Algorithm, STL Strong understanding on Windows OS: COM, UI, Network, IPC, Multithread, etc. Strong troubleshooting skills, e.g. windbg/VSIDE Good team player, and self-motivated Good English skills, including listening/speaking/reading/writing (nice to have) Windows kernel driver development experience, and deep TCP/IP knowledge (nice to have) Windows installer experience (MSI, InstallShield, WiX)