【内推】IBM CSTL北京Platform Computing部门招聘技术支持工程师

益牙yeeyaa

有运维经验或者喜欢各种IT技术，喜欢尝试新东西，动手能力强的朋友们来试试吧！这个职位是二线和三线的技术支持岗位。主要负责亚太和欧洲客户。产品涵盖计算机集群自动部署，管理，监控，智能作业调度以及数据分析等。客户行业涉及金融，制造，设计，科研等领域。
工作地点为北京，在中关村软件园。Band6-7岗位，视面试结果定最终Band级别。
下面是team招聘的JD。

有感兴趣的朋友欢迎发邮件至yanybr@cn.ibm.com，并且请附上您的中英文简历。
对此岗位有问题的欢迎回帖交流。

JD官方链接：https://jobs3.netmedia1.com/cp/faces/job_summary?job_id=STG-0470573

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Job description
Responsibilities
1.        Investigates and resolves simple support issues independently and productively.

2.        Investigates and resolves moderately complex support issues that require thorough knowledge of product features with the help of more senior support specialists.

3.        Identifies product defects based on product design and customer issues.

4.        Uses workaround and patches correctly and designs new workaround solutions that require good knowledge of user environment and products.

5.        Develops KnowledgeBase, procedures and support tools to improve support quality and productivity.

6.        Able to work on critical customer issues and hot-line support issues with guidance of more senior engineers

7.        Performs code instrumentation or fixing at source code level for non-complex problems.

Qualifications
        A Bachelor’s or Master’s degree in Computer Science or equivalent.

        Good system-level usage experience on Unix/Linux and/or Windows.

        Experience in operating across multiple computer platforms and environments.

        Good understanding of product feature design and good skills in explaining product behaviours and features to customers effectively.

        Good communication skills and interpersonal skills – able to work with customers and people from other departments like Client Services, Sales and Development.

        Good understanding of support process, product maintenance process and some knowledge of software development process.

        Good ability in problem troubleshooting, analysis and solution.

        Demonstrated good productivity and quality results at customer issue handling.

        Ability to raise alarms for potential customer situations or escalations.
Required
Bachelor's Degree
English: Intermediate
Chinese simplified: Fluent
Preferred
Master's Degree

益牙yeeyaa

话说我不是猎头啊，怎么被放到这个版了？

益牙yeeyaa

继续求简历

益牙yeeyaa

还是没有招到人，求贤继续中。欢迎顶贴。

allone_2

飘过......

manULinux

理想的职位，不过还的努力。。:wink:

益牙yeeyaa

回复 6# manULinux

加油加油！
亲，也欢迎您推荐朋友过来。 ；）


   

益牙yeeyaa

瞬间就沉了。
顶起来。

刘彩霞

回复 1# 益牙yeeyaa

话说IBM是否有对英文无要求的岗位？