EMC Global Technical Support Engineer 热招中

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EMC 招募Global Technical Support Engineer 中， 内部推荐！


Title: ( Sr. )Technical Support Engineer
Location: Shanghai
Keq Requirements:
1.Be familar with at least OS system, Unix/Linux/Windows
2.Good communication in English
3.Can be adapt to morning shift job. mainly working hour from 6am to 15pm.

Should you have interest, please submit your resume to 65481281@qq.com

Avamar Introduction:
EMC Avamar: Fast, efficient backup and recovery through a complete software and hardware solution. Equipped with integrated variable-length deduplication technology, Avamar facilitates fast, daily full backups for virtual environments, remote offices, enterprise applications, NAS servers, and desktops/laptops.
•FASTER BACKUP AND RECOVERY - Data deduplication significantly reduces backup time by only storing unique daily changes, while always maintaining daily full backups for immediate single-step restore.
•BANDWIDTH OPTIMIZED - Deduplicated backup sends only changed blocks, reducing network traffic. Leverage existing LAN and WAN bandwidth for enterprise-wide and remote/branch office backup and recovery.
•ONE-STEP RECOVERY - Every Avamar backup is a full backup, which makes it easy for you to browse, point, and click for a single-step recovery.
•HIGH RELIABILITY - Avamar Data Store features redundant power and networking, RAID, and patented RAIN technology to provide uninterrupted data accessibility. Daily data systems checks ensure recoverability whenever needed.
•FLEXIBLE DEPLOYMENT - Avamar systems scale to 124 TB of deduplicated capacity, and can be deployed in an integrated solution with EMC Data Domain systems for high-speed backup and recovery of specific data types.
•Best virtualization solution – highly integration with ESX/VMware, Hyper-V, Supports latest vStorage APIs and change block tracking, Qualified on VCE Vblock.
Team Description:
Avamar team currently has 20+ in-seat engineers rotated between early shift (6am to 3pm China Time) and regular shift (9am to 6pm China Time) shifts roughly every 3~4 months. Avamar team support global customers from US, Europe, Middle East, Australia, Singapore, Greater China and all other countries via telephone, email, chat and webex.
Team work and individual development is what we value most in Avamar team.
Responsibilities:
• Represent EMC and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in EMC products.
• Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
• Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
• Consistently share best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Developing and deliver “in depth” technical training to other engineers.
• Write complex technical articles and sample programs for E-Knowledge base.
Languages:
• Excellent written skills and verbal communication skills in English.
Education Requirements:
Bachelor’s degree or above in Computer Sciences/ Engineering or related majoring from a reputed University/Institute
Qualifications:
•Ability to work independently, learns quickly, and be proactive.
•Able to work under pressure and high workload
•A passion for customers and a strong desire/interest to handle a variety of technical and business issues for customers including very basic issues and political and complex issues, and issues that are ambiguous and require identification.
•Superior analytical and problem solving skills. Strong Ability in multi-tasking and prioritize work environment.
•Effectively communicate on a peer level with IT professionals within customer accounts to quickly and accurately recommend and communicate solution strategies.
•Facilitate timely resolution of customer’s problems by logging and maintaining status of problem and problem resolution in call tracking system.
•Effectively document and communicate customer questions, issues, and requirements to support management, product management and development.
•Document issues, resolutions, and specific implementation scenarios in the knowledge database
•As a 24X7X365 organization shift work, holidays responsibilities may be required.
Work Experience Requirements:
•Strong Linux/Unix administration background
•Architectural understanding of one or more operating systems (NT, HPUX, Solaris, AIX, Linux, NetWare)
•Architectural understanding of one or more relational databases (MS Exchange, Oracle, SQL, Sybase, Informix, Lotus Notes) is preferred
•Strong understanding of ESX, VMware, vCloud and other virtualization technology such as Hyper-V is preferred.
•A minimum of one (1) year of technical support experience facing internal and externals customers at the enterprise level.
•Strong working knowledge in the area of storage technologies such as RAID, and Backup Software is a plus.
•Strong troubleshooting skills with proven ability in trouble shooting, resolution of the issues and debug data analysis.
•Ability to analyze and tune relational database and operating system performance is a plus.
•Networking skills is a plus.