大连外资公司急招【Service Management Lead】高薪！！

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大连外资公司急招【Service Management Lead】 英语流利，日语可以开口交流！技术+管理 高薪！JD要求如下：好机会别错过~
有兴趣请随时与我联系：QQ：2243125749  MSN：sunny_uniland@hotmail.com
邮箱：sunny_kong@qq.com
A deep understanding of operations management in Infrastructure outsourcing projects

Mentoring Projects and Project Managers

Knowledge of Incident, Problem Management, Change Management, Configuration Management, Release Management and Asset Management for single/multiple facilities

Ensure SLA commitments are met

Recruit, motivate and develop a highly skilled staff that focuses on service delivery and on meeting the expectations of the business.

Responsible for resolving customer escalations and enhance customer satisfaction

Ensure process adherence by the Team

Achieve and maintain high performance in service delivery.

Monitor and assess Team performance

Analyze service performance data and take corrective measures in service delivery.

Develop collaborative relationships with other domain leads

Support IT Operations Lead on day to day operations role

Responsible to managing the project financials for Service Delivery.

Fluent Japanese J1+ and English



Diploma/Bachelor of Engineering/ Science Graduate



12+  Yrs (3+ years as manager of a remote Infrastructure outsourcing team) experience in IT infrastructure Management , Service delivery ; Desirable: 15 Years







Good knowledge on Support processes

Knowledge on ITIL processes

Project management skills

Good knowledge on Service Delivery for fairly large and complex project.

Basic understanding of Service Delivery in datacenter environment



Basic understanding of BS7799/ITSM /ITIL 3



Incident management tools like Remedy, HP Service Desk, CA Service Desk etc and ITG SMS.







ITIL Foundation (Optional)

MCSE (Optional ) CCNP (Optional)



Team Building and Team Leadership skills.

Good man management skills. Should be able to motivate people

Should have experience in working under pressure and handle multiple incidents simultaneously.

Should posses executive reporting skills.

Excellent communication Mandatory :Mandarin and English), Desirable Cantonese

Must have managed a large team of minimum 30 people.

Customer service orientation

Possess strong influencing skills and substantial delivery capability

High energy level and be able to effectively work across cross functional teams

Good planning, organization, and implementation skills.

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