世界500强月薪13K急招PHP/Java/.NET/VB粤语技术支持

HRvivian

Vivian Wu是来自上海的一名资深猎头顾问，新浪认证微博：http://weibo.com/qiuzhibaodian ，受世界500强eBay、Paypal、PCCW、Wipro、Fujixerox……委托为其招贤纳才，并承诺对求职者提供完全免费+尽心尽力的求职咨询+求职培训+职位推荐服务，欢迎访问我的新浪微博和公司网站留言板。

有意者请投递简历：vivian@hr-bearhunter.com

备注下：该职位Base上海，虽然广东的同学觉得会说粤语不算什么，但在上海粤语相当于一个小语种，很多跨国公司有面对香港新加坡的业务，需要粤语人才，所以咱的粤语是值钱的。

公司为世界500强，提供具竞争力的薪资福利、培训晋升空间。

该职位主要要求：
1、        粤语母语且正宗；
2、        英语CET-4；
3、        计算机相关专业本科以上学历；
4、        两年以上技术支持或开发经验，技术要求如下：
Language    Proficiency requirement         
HTML    Good
JavaScript    Good
PHP/Java/.NET/VB    Good in any one of them, and have basic understanding to 1 or more languages(at lease can read/modify basic code)
Web Service    Basic
Linux/Unix    Basic
SQL    Basic
XML    Basic

Primary Job Responsibilities:
• Assigned as Account Manager to specific strategic merchants or partners.
• Core job function centers around solving customers'' business and technical issues by performing diagnostic and troubleshooting and by leveraging and contributing to the collective knowledge of the organization.
• Develop strong working relationships across levels and functions. Facilitate problem diagnosis and resolution in relevant areas.
• Rapidly master and utilize current technologies to innovate creative solutions and solve challenging technical problems.
• Expert in multiple technologies.
• Expert skills in related technologies.
• Expert in Functional Knowledge in some domains.  Cross domain functional knowledge.
• Work with peers to leverage best practices and understand new trends.
• Identify and communicate system and facilities issues according to published escalation guidelines.
• Establish relationships with other members of the organization to ensure optimal information flow on processes, policies and products.
• Encourage independent thinking and creative solutions.
• Provide feedback to Product and Technology teams on products and services at all stages of the product lifecycle.
• Develop technical expertise within the team that enables it to troubleshoot integrations and contribute to development of enabling technologies.
• Participate in and perform other duties as assigned.
• Provide troubleshooting and support to PayPal merchants integrating the PayPal product.
• Run test scenarios and Quality Assurance testing.
• Identifies, verifies and documents irregularities in PayPal API functionality, including posting appropriate bugs.  Manage bug process when appropriate (i.e., Discover, log, and, follow up on bugs and communicate when fixed).
• Work independently and with other members to successfully drive significant projects to completion.
• Be aware and work with geographic time sensitivities  when triaging your tasks.
• Assume all responsibility for all aspects of the partner technical relationship, including working with Business Units, Integration teams, Product and Development teams and being available for all product launches.

Job Requirements:
• Strong written and verbal communication skills
Fluent written & spoken Cantonese an absolute must, good written & spoken English is plus.
• Minimum of 1 yr experience with high-availability web applications required.
• Must have project management experience.
• Must have exposure liaising, managing and working with all aspects of large customer accounts, from their VIP management  to developers.
• Excellent internal and external communication skills. Must be quality and detailed oriented, yet understand the level of detail appropriate for the situation.
• Advanced Understanding of web technologies, development languages and environments.
• Understanding with relational databases and minimum 1 yr SQL skills required
• Customer facing experience a must.
• Strategic thinker with proven problem solving skills, with the ability to work within a team to meet support goals and objectives
• Demonstrated ability to manage multiple priorities and projects simultaneously, work in a fast-paced environment and accomplish results through influence while meeting deadlines.
• Has thorough understanding of technical concepts required for specialized field.  Uses that knowledge, creativity and company practices and priorities to obtain solutions to complex problems.
• Provides work leadership to others.  Interfaces with senior management to provide and obtain information and to build consensus regarding project direction. Barriers to entry such as department/peer review exist at this level.
• Works on problems of diverse scope.  Participates in the design, development, evaluation, and troubleshooting of systems or major subsystems.  Participates in architecture definition.  Expected to deliver resilient, robust, durable designs.
• Creative, develops and presents many varied and unique ideas
• Data analysis is complex and requires input from multiple sources and innovative problem solving.  Interfaces to negotiate and exchange information with all levels of management.
• Uses judgment and creativity and sound technical knowledge to obtain and recommend solutions.

Basic Qualifications:
• 2to 5years technical support experience with demonstrated mastery of customer service skill
• Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers.
• Outstanding verbal and written communication skills.
• Strict attention to detail and accuracy.
• Excellent general technical background with demonstrated sound problem solving and analytical skills.
• Project management skills
• UNIX and Windows system-level expertise
• Advanced networking troubleshooting experience a plus.
• Experience working with internal engineering group to solve complex problems.
• Six months to one year of experience in e-commerce and/or financial industry (credit cards and/or ACH).
• Bachelor degree, MCSE or equivalent experience.
• Knowledge of RDBMS, including expertise in QL syntax
• Web development experience using HTML and at least two of the following:  XML,  C, C++,  Perl, CGI,  Visual  Basic, Java , Javascript , Cold Fusion, ASP.  
• Conceptual knowledge of TCP/IP, Proxy servers, Firewalls
• Bachelor degree, Technical degree or equivalent experience
• Must successfully pass Background Check to achieve and maintain trusted employee status.
• Skilled in Presenting, can effectively communicate in large or small group settings both in person and via online or remote communication vehicles.
• Business Awareness, understands current and possible future business trends and information.