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17. Technical Account Manager
Job summary
Red Hat's Global Support Services (GSS) team is seeking an experienced and highly skilled support engineer to serve as a Technical Account Manager (TAM) for our enterprise customers in Beijing, China. In this role, you'll provide personalized, proactive support and guidance, cultivating high-value relationships with clients as you seek to understand their IT infrastructures, internal processes, and business needs. The technical account management service is a premium support offering that builds, maintains, and grows long-lasting customer loyalty. As a Technical Account Manager, you'll tailor support for our customers' environment, facilitate collaboration with their other vendors, and advocate on their behalf by working closely with our engineering, research and development, product management, and global support teams to debug, test, and resolve issues.
Primary job responsibilities
Perform technical reviews and share knowledge to proactively identify and prevent issues
Understand your customers' technical infrastructure, hardware, and products
Perform initial or secondary investigations and respond to online and phone support requests
Provide excellent customer support for clients regarding their Red Hat products
Manage customer cases and maintain clear and concise case documentation
Serve as the customer advocate within Red Hat
Travel, as necessary, to visit customers
Required skills
5+ years Linux or UNIX system administration
Experience in a support, development, engineering, or quality assurance organization
Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
Technical knowledge of Linux filesystems and the Linux kernel
Hands-on experience with a variety of hardware vendors
Experience with enterprise-class applications such as Oracle, Veritas, and SAP
Excellent verbal and written communication skills in Japanese and English; experience with training or presentation delivery is a plus
Must have Japanese citizenship or the right to work in Japan
Red Hat Certified Engineer (RHCE) is preferred
Bachelor's degree in a technology-related discipline is preferred
18. Kernel Quality Engineer - Network
Job summary
Our quality assurance engineering team in Beijing, China, is seeking a Quality Engineer to test kernel network quality. As our Quality Engineer, you'll be encouraged to come up with innovative solutions to network bugs, write and run test cases, and have the opportunity to work with some of the brightest engineers in the open source industry. Our team is growing and evolving, so be prepared to work in a fast-paced environment and become an expert on the latest Red Hat technology.
Primary job responsibilities
Guarantee kernel network quality through general network protocols; Virtual LAN, bonding, bridge, and internet protocol security (IPsec); 1G and 10G NIC drivers
Test kernel network bugs
Write network sub system test plans
Write and run test cases and check their results
Required skills
Strong Linux background
Strong background in internet protocol version 6 (IPv6), stream control transmission protocol (SCTP), internet group management protocol (IGMP), and other general network protocols
Knowledge of Linux kernel implementation
Flexible and self-motivated
Passion for testing and examining how things work internally
Willing to collaborate with other engineers
Excellent English communication skills - both written and verbal |
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楼主: hshl160
发表于 2013-06-26 15:45
