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回复 44# zhagzhahui
我又确认下了，这个职位已经没有了，目前还有一个同样TITLE的职位，要求有所不同：
Technical Account Manager
Job summary
Red Hat's Global Support Services (GSS) team is seeking an experienced and highly skilled support engineer to serve as a Technical Account Manager (TAM) for our enterprise middleware customers. In this role, you'll provide personalized, proactive support and guidance, cultivating high-value relationships with clients as you seek to understand their IT infrastructures, internal processes, and business needs. The technical account management service is a premium support offering that builds, maintains, and grows long-lasting customer loyalty. As a Technical Account Manager, you'll tailor Red Hat JBoss Middleware for our customers' environment, facilitate collaboration with their other vendors, and advocate on their behalf by working closely with our engineering, research and development, product management, and global support teams to debug, test, and resolve issues.
Primary job responsibilities
Perform technical reviews and share knowledge to proactively identify and prevent issues
Understand your customers' technical infrastructure, hardware, and products
Perform initial or secondary investigations and respond to online and phone support requests
Deliver key portfolio updates and assist customers with product upgrades
Provide guidance to customers about their current and future Red Hat JBoss Middleware products
Manage customer cases and maintain clear and concise case documentation
Serve as the customer advocate within Red Hat
Travel, as necessary, to visit customers
Required skills
5+ years of professional Java (J2EE or JEE) coding skills with extensive commercial experience
Thorough knowledge of the J2EE or JEE platform
Hands-on experience with Java application platform and application server technologies: Red Hat JBoss Application Platform, WebSphere, WebLogic
Solid understanding of Java Application Programming Interface (API), and popular Java frameworks
Experience in a support, development, engineering, or quality assurance organization
Willingness to learn new open source middleware technologies
Manage multiple issues and projects with an eye for detail
Grow existing enterprise customer and partner relationships by delivering quality cusomer support
Outstanding verbal and written communications skills
Ability to convey information to customers in a clear and concise manner
Bachelor's degree in a technology-related discipline, computer science or engineering is preferred
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楼主: hshl160
发表于 2013-07-06 22:20
