Scheduling and Dispatch Specialist- Korean Speaking hiring in EMC

joyocao

Scheduling and Dispatch Specialist- Korean Speaking hiring in EMC!!!

Responsibilities:
• Handling incoming communication from customers and internal support groups regarding technical issues
• Schedule onsite visits of engineers and spare parts delivery
• Keeping records of all activities in the reporting system
• Dispatching problems timely to the relevant Support Groups
• Manage notifications for escalations
Requirements:
• Very good Korean language, prefer South Korean accent
• Basic English language
• Excellent verbal and written communication skills and professional telephone manner
• Customer service experience and expertise
• IT literate

•        Working knowledge of Microsoft Applications such as Excel/Outlook
•        Ability to work under pressure
•        Logical thought processes and ability to drive total quality management
•        Ability to multitask
•        Focus on virtual/remote customer service
•        Ability to build relationships
•        Confidence in holding cold calls
•        Ability to negotiate/influence
•        Pride in representing EMC brand
•        Flexibility
•        Availability for shift work is essential for this team (nights and weekends)

Resume directly sent to ChinaCOERecruiting@emc.com in case of any interest,thanks!